LOSS MITIGATION SPECIALIST

Paycom - ATS; Reno (NV); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA contributions

Life insurance

Paid time off

Job summary

Greater Nevada Credit Union seeks a Loss Mitigation Specialist to support Risk Management by handling delinquency-focused tasks across pre-collections, collections, and recovery. You will coordinate payment plans, promote loan modifications, and help minimize losses while maintaining thorough records and reporting.

The role requires at least 1 year in financial services, collections or loss mitigation, plus strong communication and organizational skills.

Qualifications

• 1 year of Financial Institution experience or Compliance, Lending, Loss Mitigation or Collections within a Financial Institution required.
• 1 year of Customer Service experience required.
• 1 year of Loss Mitigation experience preferred.
• Collections experience preferred.
• Member services experience a plus.

Responsibilities

• Coordinate payment arrangements with members and document each contact.
• Promote Loan Modifications and Deferments to reduce delinquencies.
• Prepare payment agreements for negative share accounts and follow up.
• Support efficient operation with reporting, tracking, and balancing tasks.
• Coordinate and process bankruptcy litigation.
• Review and analyze transactions and create reports for Federal BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and credit bureau exceptions.
• Conduct collateral repossession and disposal activities and maintain records.

Skills

Dynamic decision-maker

Excellent written communication

Excellent verbal communication

Optimizes work processes

Strategic mindset

Nimble Learning

Manages Conflict

Action Oriented

Job description

Join Our Team!At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.Why Join Us?Make a meaningful difference in the lives of our members and communitiesBe part of a collaborative and supportive teamGrow your career through learning and development opportunitiesWork for an organization committed to helping people and communities thriveIf you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!About The Position:The Loss Mitigation Specialist is responsible for supporting the overall Risk Management department by handling a variety of responsibilities that include conducting loss mitigation functions that impact department performance ratios (delinquency) relative to a variety of accounts. The position is responsible for helping to reduce losses for the credit union by managing a portfolio of accounts, minimizing risk exposure by focusing on collections of defaulted loans both in a pre-collections, collections, and recovery.What You'll Be DoingCoordinate payment arrangements with members, and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.Promote Loan Modifications and Deferments to support GNCU’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.Prepare payment agreements for negative share accounts and follow-up on payments.Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports.Coordinate and process bankruptcy litigation.Review and analyze transactions and create reports for Federal BSA filing.Assist with card disputes and fraud investigations.Respond to consumer credit disputes and credit bureau exceptions.Conduct a variety of activities relative to collateral repossession and disposal as well as processing efforts relative to total loss of vehicles. Such activities will include researching collateral values, documenting each process and maintaining appropriate records.Qualifications1 years of Financial Institution experience or Compliance, Lending, Loss Mitigation or Collections experience within a Financial Institution required1 year of Customer Service experience required1 year of Loss Mitigation experience preferredCollections experience preferredMember services experience a plusDynamic decision-makerExcellent written and verbal communicationSkills & CompetenciesOptimizes work processesStrategic mindsetNimble LearningManages ConflictAction OrientedPhysical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 20 pounds.Location and Travel RequirementsThe Loss Mitigation Specialist position can be located in Reno at the Reno Operations Center location or Carson City at the Eagle Station Admin Location.Compensation & Benefits$42,000.00 - $58,500.00 per yearCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.