Loss Mitigation Specialist

Cornerstone Servicing; Englewood (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Death

Long-Term Disability

Short-Term Disability

FSA

HSA

401K

Basic Life

Voluntary Life

Paid Parental Leave

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Specialist to provide world class customer care and educate borrowers on hardship options. This onsite role in Englewood, CO focuses on negotiation, delinquency cure, and loss mitigation decisions.

You will work in a mortgage servicing environment, with bilingual skills a plus and a strong emphasis on customer service, compliance with investor guidelines, and teamwork. Compensation $50-60k.

Qualifications

• Strong phone etiquette with exceptional customer service focus.
• Bi-lingual skills are a plus and helpful in serving diverse borrowers.
• Excellent organization and time management under pressure.

Responsibilities

• Negotiate payment arrangements to cure delinquency and keep borrowers in their homes.
• Manage inbound and outbound calling queues via automated system.
• Improve knowledge base and skills to maximize customer satisfaction and experience.
• Underwrite loans for loss mitigation following FHA, VA, USDA, FNMA, FHLMC guidelines and investor waterfall options.
• Recommend loss mitigation actions on foreclosure alternatives within investor timeframes.
• Read and interpret title searches to rectify judgments, liens, etc.
• Maintain quality control and production standards defined by CHL.
• Perform other related duties as assigned.

Skills

Phone etiquette

Customer service

Bilingual

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for…

Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

• Location: Onsite daily in Englewood, CO
• Compensation: $50-60k

What you'll need to be successful…

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
• Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
• Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
• Maintains quality control and production standards defined by CHL
• Perform other job-duty related issues as assigned

Qualifications:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Experience with Business Purpose Loans or Non-QM Loans preferred
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.