Loan Processor

Ultimate Staffing; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Plans

Hospital Indemnity

Dental & Vision

Accident & Critical Illness Insurance

Life Insurance & Short-Term Disability

Earned Safe & Sick Time

Discount Clubs

Job summary

Ultimate Staffing is seeking a Mortgage Collections Specialist (Loss Mitigation) in Minneapolis. This role involves helping borrowers through loss mitigation options to prevent foreclosure while ensuring compliance with regulations. Candidates with 1-2 years of experience in mortgage collections or loan servicing are preferred. The position offers on-site work with some flexibility after training and focuses on outbound calls, educating borrowers, and administrative documentation. Competitive benefits include medical, dental, and discounted services.

Qualifications

• 1-2 years of mortgage collections or loan servicing experience.
• Knowledge of mortgage lending and servicing practices.
• Familiarity with FDCPA and CFPB regulations.

Responsibilities

• Make 20-30 outbound calls to borrowers with past-due payments.
• Educate borrowers on repayment options.
• Send required documentation including Loss Mitigation packages.
• Review accounts and determine pre-qualification for mitigation options.

Skills

Communication skills

Problem-solving skills

Organizational skills

Proficiency with MS Office

Education

High school diploma or GED

Tools

Mortgage servicing software

Job description

We are seeking a Mortgage Collections Specialist (Loss Mitigation) to join our servicing team. This role focuses on early-stage delinquency resolution and supporting borrowers through loss mitigation options to help prevent foreclosure while ensuring compliance with industry regulations. We are hiring for both entry-level and senior-level candidates, depending on experience.

Details

• Schedule: Monday-Friday, 8:00am-5:00pm
• Location: New Brighton - 100% onsite for 3 months and then one day (WFH) after training
• Type: Temp to hire on permanent

Core Responsibilities

• Make 20-30 outbound calls per day to borrowers with past-due mortgage payments
• Educate borrowers on repayment options and loss mitigation programs
• Send required documentation including Loss Mitigation packages, late notices, and breach letters
• Review accounts and determine pre-qualification for mitigation options
• Maintain accurate records of borrower interactions and account status
• Ensure compliance with FDCPA, CFPB, investor guidelines, and mortgage regulations
• Participate in performance tracking and team meetings
• Maintain confidentiality of borrower information

Requirements

• 1-2 years of mortgage collections or loan servicing experience (3+ years for senior level)
• Knowledge of mortgage lending, servicing practices, and regulations
• Familiarity with FDCPA, CFPB, and investor guidelines
• Strong communication, problem-solving, and organizational skills
• Proficiency with MS Office and mortgage servicing software
• High school diploma or GED

Preferred

• Experience with:
• FNMA SMDU, FHLMC Workout Prospector
• VALERI, FHA Connection, PACER, HomeTracker
• AllRegs
• Medical Plans - Limited coverage with MEC, pharmacy benefits, virtual care, and emotional support
• Hospital Indemnity - Cash benefits for hospital stays, surgeries, and diagnostics
• Dental & Vision - Coverage for preventive, basic, and major services
• Accident & Critical Illness - Lump-sum or cash benefits for injuries and serious health conditions
• Life Insurance & Short-Term Disability - Income protection and family support (20+ hrs/week required)
• Earned Safe & Sick Time - Based on local/state rules
• Discount Clubs - Save on entertainment, travel, shopping, and more

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.