Loss Mitigation Processor

DigitalHire; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Healthcare: medical, dental, vision

401(k) with employer matching

Paid time off and holidays

Professional development

Job summary

DigitalHire is seeking a meticulous Loss Mitigation Processor to join its mortgage servicing team in Omaha. You will review and process loss mitigation applications, ensure documentation completeness, and maintain accurate loan records within the servicing system.

Ideal candidates have 1–3 years in mortgage servicing or loss mitigation, strong regulatory knowledge, and excellent communication skills. This role emphasizes deadlines, collaboration with specialists, and adherence to investor

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage servicing, loss mitigation, or related financial services experience.
• Working knowledge of mortgage servicing regulations and investor guidelines.
• Strong organizational skills with ability to manage multiple files and deadlines.
• Excellent written, verbal, and customer service communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience using mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or Fiserv.

Responsibilities

• Review, process, and track loss mitigation applications and borrower documentation.
• Verify packages are complete, accurate, and compliant with investor/regulatory requirements.
• Request missing documentation and communicate status with borrowers and internal teams.
• Maintain accurate loan records in the servicing system.
• Process documents related to loan modifications, repayment plans, forbearance, short sales, deeds in lieu, and other loss mitigation options.
• Monitor regulatory/investor timelines to ensure compliance.
• Prepare and send borrower notices and acknowledgement letters within timeframes.
• Collaborate with Loss Mitigation Specialists, Underwriters, and Quality Control to resolve borrower requests.
• Identify and escalate issues impacting compliance, borrower experience, or timelines.
• Assist with reporting, quality reviews, file maintenance, and department projects.

Job description

We are seeking a detail-oriented Loss Mitigation Processor to join our mortgage servicing team. In this role, you will support borrowers experiencing financial hardship by processing loss mitigation applications, reviewing documentation, tracking deadlines, and ensuring compliance with investor and regulatory requirements.

The ideal candidate has experience in mortgage servicing, loss mitigation, loan modifications, foreclosure prevention, or mortgage operations and thrives in a fast-paced, deadline-driven environment.

Responsibilities

• Review, process, and track loss mitigation applications and supporting borrower documentation.
• Verify that application packages are complete, accurate, and compliant with investor and regulatory requirements.
• Request missing documentation and communicate application status with borrowers, authorized third parties, and internal departments.
• Maintain accurate loan records within the servicing system.
• Process documentation related to loan modifications, repayment plans, forbearance agreements, short sales, deeds in lieu, and other loss mitigation solutions.
• Monitor critical regulatory and investor timelines to ensure compliance with all servicing requirements.
• Prepare and send required borrower notices, incomplete application letters, acknowledgments, and decision letters within established timeframes.
• Collaborate with Loss Mitigation Specialists, Underwriters, and Quality Control teams to ensure timely resolution of borrower requests.
• Identify and escalate issues that could impact compliance, borrower experience, or processing timelines.
• Assist with reporting, quality reviews, file maintenance, and additional department projects as assigned.

Required Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in mortgage servicing, loss mitigation, default servicing, mortgage operations, or a related financial services role.
• Working knowledge of mortgage servicing regulations and investor guidelines.
• Strong organizational skills with the ability to manage multiple files and deadlines simultaneously.
• Excellent written, verbal, and customer service communication skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience using mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight), Fiserv, or similar servicing systems.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Knowledge of:
• Loan Modifications
• Forbearance Plans
• Repayment Plans
• Short Sales
• Deeds in Lieu of Foreclosure
• FHA, VA, Fannie Mae (FNMA), Freddie Mac (FHLMC), and Ginnie Mae (GNMA) servicing requirements
• Familiarity with CFPB, RESPA, and other mortgage servicing regulations.
• Previous experience with default servicing, foreclosure, bankruptcy, or mortgage quality control.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with employer matching
• Paid time off and paid holidays
• Paid training and professional development
• Career advancement opportunities
• Employee Assistance Program (EAP)
• Wellness programs

Why Join Our Team?

Join a collaborative team dedicated to helping homeowners navigate financial hardship while maintaining the highest standards of compliance and customer service. You\'ll have the opportunity to develop your mortgage servicing expertise in a supportive environment that values teamwork, accountability, and continuous improvement.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Disclaimer

The responsibilities listed above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.

Search Keywords

Loss Mitigation • Mortgage Servicing • Mortgage Processor • Loan Modification • Default Servicing • Mortgage Operations • Foreclosure Prevention • Forbearance • Mortgage Compliance • Mortgage Processing • MSP • ICE Mortgage Technology • Black Knight • Fannie Mae • Freddie Mac • FHA • VA • GNMA • CFPB • RESPA • Mortgage Quality Control • Customer Service • Financial Services