Specialist, Loss Mitigation, V1

Carrington Holding Company; Phoenix (AZ); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services in Phoenix, AZ is hiring a Loss Mitigation Specialist. You will educate borrowers on loss mitigation alternatives to retain home ownership and avoid foreclosure, including loan modifications and repayment plans. Starting pay is $24.50/hr plus a monthly performance bonus.

You will handle inbound and outbound calls, determine borrower intent, and work with documents to select the best workout options while ensuring compliance with policies and regulations.

Qualifications

• High school diploma or equivalent required.
• One or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment.
• Full State NMLS licensing required within 6 months of entering this job.

Responsibilities

• Educate borrowers on loss mitigation alternatives to retain home ownership.
• Handle inbound calls and outbound follow-ups on assigned loans.
• Communicate approval or denial of a loss mitigation option.
• Review hardship documentation to select the best workout option.
• Assist borrowers with escalation of complaints to appropriate teams.

Skills

Mortgage servicing

Loss mitigation

Collections experience

Call center

MS Office

Education

High school diploma or equivalent

Some college in business/accounting/finance

Tools

Microsoft Office

Job description

Come join our amazing teamand work at our office in Phoenix, AZ

Job Summary

As a Loss Mitigation Specialist, you will be responsible foreducating borrowers on CMS’Loss Mitigationalternatives with theobjectiveofretaininghome ownership and avoiding foreclosure, including Loan Modifications, Partial Claims,Repayment Plans,Forbearancesand Reinstatements.Perform all dutiesin accordance withthe company’s policies and procedures, all US state and federal laws and regulations, wherein the companyoperates.The approved starting pay for this role is $24.50/hr plus a monthly performance bonus.

What You'll Do

Handle inbound calls routed through IVR as well as internal transfers todetermineborrowers’ intent toretainproperty, discuss foreclosure alternatives, and provide eligibility criteria/information,

Makeoutbound calls on all assigned loans in pipeline to follow up oncollection of signed trial agreements,repay agreements,and final loan modification documents.

Communicate approvalor denial of a loss mitigation workoutoption,andhandlegeneral questionsregardingaccount information.

Review borrowers’ financial hardship documentation todeterminethe best work-outoption, depending upon their current financial status and whether it is a short-term or long-term hardship

In a denial case, engageborrowers’ interest and participation in a loss mitigation liquidationoptionand route borrower to the loss mitigation liquidation team.

Provide information toborrowersrelating to Title issues that may be impeding finalization of a modification.

Maintainconsistent attendance to ensure fulfillment of essential duties and responsibilities.

Communicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer’s evaluation of the borrower for those options.

Notify the Intake team whenit appears that an errormay have occurred in Intakeregardingmissing or unacceptable documents

Being knowledgeable about the borrower’s situation andcurrent statusin the entire delinquency or imminent default resolution process, including anyLoss Mitigationor non-foreclosure liquidation options.

Assistborrowers who request to elevate a complaint or dispute a reason for non-approval, in contacting the servicer’s staff handling Escalated Cases and, upon request, must provide contact information for MHA Help

Perform other duties as assigned.

What You'll Need

High school diploma or equivalent required.Some college courses in business,accountingor finance preferred.

One (1) or moreyears’experience in collections,lossmitigation or call center within a mortgage servicing environmentrequired.

Full StateNMLS licensingrequiredwithin 6 months of entering this job.

Knowledge of mortgage industry terminology preferred

Working knowledge of allGovernmentprogram requirements and timelines, includingFHA, VA, USDA,FNMAand FHLMC.

Knowledge of Microsoft Suite atan intermediate levelrequired

Ability to understand opposing points of view onhighly complexissues and to negotiate and integrate different viewpoints

Ability to make decisions that have significant impact on the department’s credibility, operations, and services

Ability to organize and prioritize own work schedule on a short-term basis (longer than one month) and within allotted work schedule timelines

Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy

Ability to express or exchange ideasby means ofthe spoken word, communicating orally with others accurately, audibly, and quickly

Our Company:

Carrington Mortgage Servicesis part of The Carrington Companies,which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit:www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

About Us

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

Job Info

• Job Identification 4339
• Posting Date 08/10/2026, 06:19 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 1534 W Knudsen Dr, Phoenix, AZ, 85027, US