Sr. Loss Mitigation Specialist

Carrington Holding Company; Orange (CA); Hybrid; USD 33,062 - 35,817; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts portal

Training programs

Referral bonuses

Educational Reimbursement

Job summary

Carrington Mortgage Services is seeking a Sr. Loss Mitigation Specialist to identify root problems and educate clients on Loss Mitigation alternatives with the aim of preserving home ownership and avoiding foreclosure.

This role requires operating quickly and in line with policies and laws, and offers a targeted pay range of $24.00 to $26.00 per hour plus monthly incentives. The role works within the Loss Mitigation Department to resolve issues, track progress, and communicate outcomes to

Qualifications

• High school diploma or equivalent required; some college courses in business, accounting or finance preferred.
• Three or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• NMLS licensing preferred.
• Demonstrates ability to define problems, identify root causes and generate effective solutions across channels.
• Ability to communicate clearly in writing and verbally to explain complex mortgage terminology.
• Working knowledge of Government program requirements and timelines (FHA, VA, USDA, FNMA, FHLMC).
• Intermediate Microsoft Suite knowledge.
• Ability to understand opposing points of view and negotiate
• Ability to make decisions with significant impact on department operations.
• Ability to organize and prioritize work within short-term schedules.

Responsibilities

• Partner with Managers and Supervisors within Loss Mitigation and recommend resolution courses of action.
• Track, research, and respond to Loss Mitigation issues; provide trending information to management.
• Maintain a database to track issues, resolutions, follow-ups and callbacks.
• Research and resolve a wide variety of customer questions and issues.
• Make outbound calls on assigned loans to follow up on collection of final documents.
• Communicate approval or denial of a loss mitigation workout option and address account questions.
• Review clients’ financial hardship documentation to determine best workout option.
• In denial cases, engage clients in loss mitigation liquidation options.
• Provide information about Title issues that may impede finalization of a modification.
• Explain available options for resolving delinquency and required client actions.
• Be aware of client status in the overall delinquency/default resolution process.
• Perform other duties as assigned.

Skills

Problem solving

Communication

Mortgage terminology

Microsoft Office

Education

High school diploma

Some college courses in business/finance

Tools

Microsoft Office

Job description

Come join our amazing team and work a hybrid schedule!

The Sr. Loss Mitigation Specialist will be responsible for identifying root problems to find effective solutions while educating clients on CMS’ Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure. Required to perform all duties quickly and efficiently in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates as an advanced subject matter expert. The approved Target Pay range for this position is $24.00 to $26.00 per hour + monthly incentive.

What you'll do:

• Partners with Managers and Supervisors within the Loss Mitigation Department and recommend resolution courses of action to solve problems.
• Responsible for tracking, researching, and responding to all Loss Mitigation issues in an effective and timely manner while also providing trending information to management. Handle inbound calls routed through IVR as well as internal transfers to determine clients’ reason for escalation as well as desired result.
• Maintain a database to track issues received, resolution, follow-up, and complete customer call backs to ensure inquiry resolution.
• Research and resolve a wide variety of customer questions and issues.
• Make outbound calls on all assigned loans in pipeline to follow up on collection of final loan modification documents.
• Communicate approval or denial of a loss mitigation workout option and handle general questions regarding account information.
• Reviews clients’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.
• In a denial case, engage clients’ interest and participation in a loss mitigation liquidation option and route the client to the loss mitigation liquidation team.
• Provide information to clients relating to Title issues that may be impeding finalization of a modification.
• Communicate the options available to the client for resolving the delinquency or imminent default, the actions the client must take to be considered for those options, the timing requirements for completion of actions by the client and the servicer, and the status of the servicer’s evaluation of the borrower for those options.
• Must be aware of the client’s situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options to be able to make the best recommendation for the client.
• Perform other duties as assigned.

What you'll need:

• High school diploma or equivalent required. Some college courses in business, accounting or finance preferred.
• Three (3) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• NMLS licensing preferred.
• Demonstrates the ability to clearly define problems, identify root causes and generate effective solutions across all channels.
• Ability to effectively communicate both written and verbally to explain complex mortgage terminology.
• Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC.
• Knowledge of Microsoft Suite at an intermediate level required.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Job Info

• Job Identification 4254
• Posting Date 07/14/2026, 10:56 PM
• Job Schedule Full time
• Locations 500 N State College Blvd, Orange, CA, 92868, US (Hybrid)