Loss Control Service Consultant – Construction

Starr Indemnity & Liability Company; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Starr Indemnity & Liability Company, a global leader in commercial insurance, is seeking a professional to oversee loss control service direction and manage key accounts effectively in their Chicago office. The position requires over 5 years of experience in risk assessment or commercial insurance operations.

Applicants should demonstrate excellent interpersonal and communication skills, be able to work in a fast-paced environment, and have a deep understanding of product liability exposures. The role involves acting as a technical resource for pricing decisions and ensuring high-quality account management.

Qualifications

• 5+ years of risk assessment or commercial insurance operations experience.
• Thorough knowledge of commercial insurance coverage and underwriting.
• Excellent communication and relationship-building skills.

Responsibilities

• Oversee loss control service direction and account coordination.
• Monitor loss development and manage resources for profitability.
• Act as a technical resource for key industries and casualty lines.

Skills

Risk assessment

Commercial insurance operations

Interpersonal skills

Team building

Problem-solving

Conflict resolution

Product liability exposure

Negotiating skills

Communication skills

Education

Advanced degree or professional certification in CPCU, AU, ARM, CRM

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide.

RESPONSIBILITIES

Position oversees overall loss control service direction, coordination, and evaluation of new business and dedicated accounts in their respective regional office.

Helps to ensure quality accounts are added to the portfolio while also assessing individual account service needs once bound.

Monitors loss development on the book of business and readily performs and deploys loss control resources where needed to maintain profitability and retention of key accounts.

Co-ordinates and oversees service account internal and vendor loss control activities, providing feedback and coaching to maximize performance based on predetermined standards.

Determines how best to align internal and/or specialist service providers based on technical skill sets.

Responsible for performing account coordination, directing work, quality assurance, problem solving and solutions management.

Acts as an underwriting and customer technical resource for key industries and casualty lines of coverage, including product liability, to help make better‑informed pricing decisions.

Assists in pre‑sale meetings with large, high‑profile accounts.

QUALIFICATIONS

• At least 5+ years of risk assessment, commercial insurance operations or private industry risk management experience.
• Thorough knowledge of commercial insurance coverage’s and underwriting process.
• Fully effective interpersonal, writing and communication skills required to develop and maintain relationships.
• Demonstrated ability to identify priorities, commit to and meet deadlines in a fast‑paced, self‑starting environment.
• Demonstrated success in team building, multi‑tasking, problem solving and conflict resolution.
• Excellent coaching and mentoring skills.
• A deep understanding of product liability exposures, controls and experience preferred.
• Significant complexity and/or size of book of business.
• Account management experience preferred.
• Comfortable working directly with underwriters, brokers and insureds.
• Excellent planning and negotiating skills; strong verbal, written and interpersonal skills; advanced proficiency in computer applications and software.
• Typically working toward (or obtained) an advanced degree and/or professional certification in CPCU, AU, ARM, CRM, CFPS, CSP, CIH, CPE, etc. is desirable but not required.

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.