Loro Piana, Store Manager - South Coast Plaza

Loro Piana; Costa Mesa (CA); Presencial; USD 140.000 - 171.000; Tempo integral

Benefícios oferecidos por esta vaga

Healthcare

Fertility support

Adoption and surrogacy

Tuition reimbursement

Mental health support

Resumo da vaga

Loro Piana in Costa Mesa, CA, seeks a Store Manager to drive commercial targets, brand standards and a superior client experience. You will lead a high-performing team, govern store operations with strong controls, and translate strategic priorities into actionable plans.

The role emphasizes storytelling, omnichannel excellence and luxury service to strengthen brand desirability and profitability. We offer a collaborative environment with growth opportunities, healthcare and a generous benefits

Qualificações

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem-solving skills.
• Energetic, passionate, and results-oriented with experience managing a high-volume store.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Responsabilidades

• Define store strategy and business development priorities, translating targets into clear action plans.
• Drive business management by monitoring KPIs, P&L and costs, ensuring timely corrective actions.
• Leverage market and competitor insights to identify opportunities and adjust priorities.
• Govern inventory and visual merchandising to support availability and store image consistency.
• Own clienteling strategy and CRM discipline, with omnichannel alignment.
• Develop and lead a high-performing store management team, with coaching on the floor.
• Ensure compliance and internal controls across store operations.

Conhecimentos

5+ years of management and sales inlux

Excellent communication

Analytical and leadership skills

Problem-solving skills

High-energy and results-oriented

Ferramentas

SAP

Microsoft Office

Descrição da vaga

At Loro Piana, our culture is defined by our people, fostering togetherness, trust, and an unwavering ambition for quality and innovation. For over a century, we have quietly set benchmarks, valuing heritage while evolving our unique savoir-faire. We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognising and celebrating every individual’s talent.

General Purpose of the Position:

The Store Manager is accountable for delivering commercial targets and store P&L by defining and executing the store strategy and roadmap. Drives elevated client experience and consistent brand standards across all touchpoints, ensuring excellence in selling ceremony standards, visual merchandising and service. Develops the management team, setting clear priorities, monitoring performance and ensuring accountability over time. Governs store operations with a strong focus on operational excellence, compliance and internal controls, taking timely action to sustain performance and mitigate risks.

Job responsibilities

Responsibilities

BRAND & DESIRABILITY EXPERIENCE

• Act as a brand ambassador, embodying Loro Piana values and ensuring flawless brand expression in the store.
• Drive storytelling on heritage, savoir-faire and product uniqueness to strengthen brand desirability and conversion.
• Ensure a consistent client experience through selling ceremony standards and service excellence.
• Ensure visual merchandising and brand standards are executed consistently, capturing insights and feeding back to improve brand expression.

BUSINESS & OPERATIONAL IMPACT

• Define store strategy and business development priorities, translating targets into clear action plans.
• Drive business management and profitability by monitoring KPIs, P&L and costs, ensuring timely corrective actions.
• Leverage market and competitor insights to identify opportunities and adjust commercial priorities.
  03/11/2026
• Govern inventory and visual merchandising to support availability, product rotation and store image consistency.
• Ensure operational planning, store operations and management, and audit readiness through strong compliance and internal controls.

CLIENT & RELATIONSHIP EXCELLENCE

• Define and execute the clienteling strategy to grow retention, frequency and client value across segments.
• Drive CRM discipline and data capture, ensuring high-quality insights to activate personalized follow-up.
• Develop VIC approach and local activations/events in partnership with Headquarters (HQ) to recruit and engage top clients.
• Own complaint resolution and service recovery, ensuring fast escalation and sustainable improvements.
• Drive the omnichannel journey, ensuring seamless handover between store and digital touchpoints.

PEOPLE GROWTH & CARE

• Build, lead and animate a high-performing team, ensuring effective team management and development.
• Coach on the floor and manage performance with clear objectives, feedback and recognition.
• Identify and develop talents, ensuring succession planning and capabilities growth for the management team.
• Drive engagement, inclusion and wellbeing through consistent communication, rituals and team care.
• Ensure workforce planning, scheduling and workload balance to support business needs and team sustainability

Profile

Skills and Abilities Required

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem‑solving skills.
• Energetic, passionate, and results‑oriented with experience managing a high‑volume store.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well‑being and growth.

• healthcare
• fertility support
• adoption and surrogacy
• tuition reimbursement
• mental health support

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging.

Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive.

We are continuously assessing our employee and candidate populations to identify ways to ensure they are all‑encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market‑competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

Salary: USD $155,000 per year
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $155,000 per year.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.