Loro Piana, Sales Supervisor - Beverly Hills

LVMH; Beverly Hills (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in Beverly Hills seeks a Sales Supervisor to lead client advisors, drive sales performance, and uphold the brand’s elevated shopping experience. You will partner with leadership to implement strategies, oversee product knowledge, and ensure inventory accuracy on the sales floor.

The role emphasizes relationship-building with top clients, personalised outreach, and collaboration with CRM initiatives to maximize opportunities and sustain growth.

Qualifications

• 3+ years of management and sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Lead and motivate a team of client advisors to achieve individual and team sales goals while upholding Loro Piana’s service standards.
• Provide ongoing guidance and support to the sales team, ensuring a high level of product knowledge and service excellence.
• Collaborate with store leadership to implement strategies and action plans aimed at enhancing sales performance.
• Foster a client-centric culture among the sales team, emphasizing personalized service and relationship-building.
• Work closely with the inventory team to monitor stock levels, participate in inventory counts, and ensure accurate product availability on the sales floor.
• Drive sales performance by identifying key opportunities for optimizing sales growth and operational efficiencies.
• Elevate the client experience by providing exceptional hospitality and creating personalized interactions aimed at positively impacting both sales performance and service.
• Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.

Skills

Leadership

Teamwork

Problem-solving

Customer service

Sales expertise

Tools

Microsoft Office

SAP

Job description

Loro Piana, Sales Supervisor - Beverly Hills

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Sales Supervisor to join our team at Loro Piana. The Sales Supervisor plays a crucial role in driving sales performance and maintaining the highest standards of service to our clients. You will support store leadership to oversee the team to achieve and exceed sales targets. You will foster a client-centric culture, ensuring a seamless and elevated shopping experience while upholding the Loro Piana brand image. Your passion for sales and building client relationships contribute to the overall success of the business.

Job responsibilities

Key Responsibilities

• Lead and motivate a team of client advisors to achieve individual and team sales goals while upholding Loro Piana’s service standards.
• Provide ongoing guidance and support to the sales team, ensuring a high level of product knowledge and service excellence.
• Collaborate with store leadership to implement strategies and action plans aimed at enhancing sales performance.
• Foster a client-centric culture among the sales team, emphasizing personalized service and relationship-building.
• Work closely with the inventory team to monitor stock levels, participate in inventory counts, and ensure accurate product availability on the sales floor.
• Drive sales performance by identifying key opportunities for optimizing sales growth and operational efficiencies.
• Elevate the client experience by providing exceptional hospitality and creating personalized interactions aimed at positively impacting both sales performance and service.
• Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.
• Support CRM initiatives by updating relevant client information to maximize sales opportunities and plan for future appointments.
• Actively promote products through personalized outreach, engaging with clients through tailored messages.

Profile

Skills and Abilities Required

• 3+ years of management and sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $30 to $35 per year/hour.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.