Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group LLC; Texas; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Catered lunches on Saturdays

Tuition reimbursement

Gym reimbursement

Job summary

Longo Toyota of Prosper is seeking a friendly Guest Relations Representative/Receptionist to greet guests, answer calls, and support daily front-desk operations in a fast-paced dealership environment. This on-site, full-time role includes Saturdays and offers competitive pay.

Ideal candidates have 1+ year of customer service experience, can handle multiple phone lines, and communicate professionally in English. Join a team dedicated to exceptional guest experiences in Prosper, TX.

Qualifications

• 1+ year of customer service experience
• Experience handling multiple phone lines is preferred
• Ability to read and comprehend instruction in English
• Must have a valid driver’s license and maintain a safe driving record

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties as necessary.
• Communicates with callers and guests in a professional, friendly, and efficient manner.
• Monitor and update information in the CRM management system.
• Maintain guest contact information and professional appearance.

Skills

Customer service

Phone skills

Professional communication

English proficiency

Team coordination

Education

High school diploma or equivalent

Tools

CRM software

Job description

Overview

Longo Toyota of Prosper is looking for a GUEST RELATIONS REPRESENTATIVE/RECEPTIONIST to join our team! The ideal candidate can thrive in a demanding and fast-paced environment.

We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! This position is 100% on-site at Toyota of Prosper in Prosper, TX.

This is a full-time position, including Saturday shifts.

The Guest Relations Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include a Base Hourly Rate of $15.00 - $16.50.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Effectively monitor and update all information in CRM management system
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses.
• Maintains high ethical standards in all actions.
• Maintains assigned workspace in an organized and clean manner.
• Always maintains a professional appearance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
• A high school diploma or equivalent
• A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to; sit; use hands to finger, handle, or feel; and talk or hear.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Work to be conducted primarily in an office environment, however some work may be done in conference rooms, outdoors, and remote via zoom.
• Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

The #1 Toyota Dealer in the USA is now in Texas!

WHY TOYOTA?

• Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together!
• Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine’s 2020 “World’s Most Admired Companies” annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 “All-Star” companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.

Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.

Come check us out!