Longo Toyota of Prosper Service Consultant

Penske Motor Group; Prosper (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Saturday catered lunches

Medical benefits (Health, Dental, Vis

Job summary

Longo Toyota of Prosper in Prosper, TX is seeking a Service Consultant to act as liaison between guests and technicians, communicating and writing service repair orders. The role requires a customer‑focused, positive team player with excellent communication skills in person, online, and over the phone.

This full‑time on‑site position includes weekends, benefits such as medical, vacation, 401k, tuition reimbursement, and employee discounts.

Qualifications

• High school diploma or equivalent; two years automotive diagnostic experience.
• Associates degree preferred for advanced knowledge.
• Valid driver’s license and clean driving record required.

Responsibilities

• Act as liaison between guests and technicians and write repair orders.
• Communicate service needs and estimates to guests verbally and in writing.
• Present a service menu and provide labor/parts estimates.
• Promote service sales and maintain accurate repair orders.
• Maintain organized workspace and professional appearance; support weekend schedules.

Skills

Communication skills

Team player

Customer service

Written communication

Education

High school diploma or equivalent

Associates degree preferred

Job description

Longo Toyota of Prosper is looking for the best and brightest Service Consultant to join our team at our newest Penske Motor Group location in Prosper, Texas.

Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests’ expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.

We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service. Come join our team!

• This position is 100% on site at Toyota of Prosper in Prosper, TX.

Perks of working with us

• Saturday catered lunches.
• Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member
• Paid Vacation (accruals earned on Full Time or Part Time status)
• Team member referral bonus program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Team Member discounts for vehicle service & retail products
• Development and growth opportunities
• 401k with a generous Company match
• Onsite Fitness Center
• Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign.
• Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
• Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles.
• Present s a service menu of recommended maintenance services to service guests
• Promotes the sales of and provides estimates for labor, parts, and accessories.
• Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
• Properly, thoroughly, and legibly writes repair orders for all guest serviced.
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Maintain communication with guests regarding any changes in the estimate and/or promised time.
• Maintains communication with the Parts department and technical staff regarding job status and changes.
• Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
• Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Answers guest questions over the phone, Internet, and in person
• Performs other specific administrative functions as directed by service management.
• Achieves the production and guest satisfaction objectives set by management.
• Maintains assigned workspace in an organized and clean manner.
• Maintains a professional appearance at all times.
• Maintains high ethical standards in all actions.
• Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required.
• Associates Degree (AA) from two-year college or technical school, desired
• Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e. adding, subtracting, dividing, multiplying and percentages)
• Must work well independently and in a team environment.
• Ability to read and interpret documents such as operating and maintenance instructions and information in the English language.
• Must be proficient in standard office equipment.
• Must have a valid driver’s license and maintain an acceptable, safe driving record.
• Must be able to work between 1000 AM - 700 PM and most Saturdays

Physical demands

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Work in all weather conditions.
• Perform physical activities that require considerable use of arms and legs.
• Stand for long periods of time.
• Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squatting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The #1 Toyota Dealer in the USA is now in Texas!

WHY TOYOTA?

• Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together!
• Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine’s 2020 “World’s Most Admired Companies” annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 “All-Star” companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world’s largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.
• Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.

Come check us out!