Long Term Care Ombudsman Program Advocate

CL e152df13 eb17 4fc1 813c 23a656e4c7ad; City of Schenectady (NY); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Retirement planning options

Generous Time Off

Employee Discounts

Referral bonuses

Ongoing training and development

Recognition and Awards

Career Growth

Collaborative team culture

Employee Assistance Program

Job summary

Catholic Charities of Tri-County Services is seeking a Long Term Care Ombudsman Program Advocate to support residents in local facilities through calls, emails and on-site visits. You will advocate for resident rights and address concerns with a person-centered approach while ensuring confidentiality of resident information.

The role includes completing NY State mandated 36-hour certification, collaborating with facility staff, and educating the community on elder care issues while recruiting

Qualifications

• Associate's Degree in Human Services or related field.
• 3-5 years experience with diverse populations.
• Previous experience with long-term care facility visits.

Responsibilities

• Responds to resident issues by phone, email and in-person visits to residents.
• Advocates for resident rights, addressing dissatisfaction and avoiding abuse.
• Conducts in-person visits and initiates ombudsman actions for systemic issues.
• Completes NY-certified 36-hour training and ongoing education.
• Meets with facility administrators to resolve concerns within the service area.
• Ensures confidential handling of Ombudsman files as required by law.
• Participates in education/public awareness to address elder care issues.
• Presents services in public forums and agency events.

Skills

Experience with diverse populations

Long-term care facility visits

Education

Associate's Degree in Human Services or related field

Job description

Are you Ready to Launch Your Career?

Join us in our mission as aLong Term Care Ombudsman Program Advocate at Catholic Charities of Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Long Term Care Ombudsman Program Advocate, you will play a pivotal role in individuals' lives, making a significant impact through:

• Responds to resident issues and concerns by phone, email and in-person visit to residents at the facilities in which they reside.
• Advocates for the upholding of resident rights including addressing resident dissatisfaction or complaints, using a person centered and directed manner, and the avoidance of elder abuse, mistreatment and neglect.
• Conducts in-person routine and complaint related visits to long-term care facilities and initiates ombudsman or multi resident complaint to address systemic issues as needed.
• Completes New York State mandated 36-hour certification training and post certification attends periodic in service meetings to acquire minimum hours of annual continuing education.
• Meets with facility administrators and other staff to resolve resident concerns and complaints, as necessary within assigned service area.
• Assures that any files maintained by the Ombudsman Program are disclosed only at the discretion of the State Long Term Care Ombudsman, and that the identity of any complainant or resident of a long-term care facility is not disclosed unless as specified by law.
• Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers.
• Presents the program’s services in public forums, such as speaking engagements, agency fairs, as assigned by Program Director.

Long Term Care Ombudsman Program Advocate Salary: $25.00

Long Term Care Ombudsman Program Advocate Schedule: Mon-Fri 8:30AM - 4:00PM (35 hours/week)

Qualifications:

• Associate's Degree in Human Services or a related field
• 3 - 5 years of experience working with a diverse population
• Previous experience with Long-term care facility visits

We value work-life balance and offer some stellar benefits:

• For benefit-eligible positions:
  • Health/Dental/Vision/Life Insurance
  • Retirement planning options
  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
  • Click here for ourBenefits Brochure
• A collaborative work environment
• Employee Assistance Program
• Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
• Exciting referral bonuses
• Ongoing training and development
• Recognition and Awards
• Career Growth
• A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)