Long-Term Care Intake & Education Specialist

Area Agency on Aging Southwest FL; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Area Agency on Aging Southwest FL is seeking a Long-Term Care Service Specialist to handle intake and screening for enrollment in state-funded programs. This non-clinical, office-based role relies on telephone interactions and strong customer service.

You will inform potentially eligible individuals and their representatives about available programs and educate community partners on how to access AAASWFL's services across seven counties.

Qualifications

• Non-clinical role focused on intake and screening for state-funded programs.
• Inform eligible individuals and representatives about available programs.
• Educate community partners on how to access AAASWFL services.

Responsibilities

• Perform intake and screening for enrollment in state-funded long-term care programs.
• Inform eligible individuals and their representatives about programs and services.
• Educate community partners on how to access the support programs.

Skills

Customer service

Communication

Intake screening

Call center

Phone etiquette

Tools

Phone system

Caseload software

Job description

Area Agency on Aging Southwest FL is seeking a Long-Term Care Service Specialist to handle intake and screening for enrollment in state-funded programs. This non-clinical, office-based role relies on telephone interactions and strong customer service.

You will inform potentially eligible individuals and their representatives about available programs and educate community partners on how to access AAASWFL's services across seven counties.