Screening Specialist

Area Agency on Aging Southwest FL; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Area Agency on Aging Southwest FL is seeking a Long-Term Care Service Specialist to handle intake and screening for enrollment in state-funded programs. This non-clinical, office-based role relies on telephone interactions and strong customer service.

You will inform potentially eligible individuals and their representatives about available programs and educate community partners on how to access AAASWFL's services across seven counties.

Qualifications

• Non-clinical role focused on intake and screening for state-funded programs.
• Inform eligible individuals and representatives about available programs.
• Educate community partners on how to access AAASWFL services.

Responsibilities

• Perform intake and screening for enrollment in state-funded long-term care programs.
• Inform eligible individuals and their representatives about programs and services.
• Educate community partners on how to access the support programs.

Skills

Customer service

Communication

Intake screening

Call center

Phone etiquette

Tools

Phone system

Caseload software

Job description

Are you adept at interpreting and explaining complex information about programs and services with the ability to navigate changing priorities?

We are seeking a Long-Term Care Service Specialist to perform intake and screening of potentially eligible individuals for enrollment in state-funded long-term care programs. The Long-Term Care Specialist informs potentially eligible individuals and their representatives about available programs and services and educates community partners about how to obtain the support programs and services which AAASWFL offers.

This is a non-clinical role performed in office, over the phone with clients.This is a call center environment.

If you can deliver exceptional customer service and expertise about long-term care services to our surrounding 7-counties - apply today! We are looking forward to hearing from you!

All AAASWFL employees must verify employment eligibility via Level II Background Screening. More information can be found here:https://info.flclearinghouse.com - https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0.