Long-Term Care Eligibility Specialist II (Remote)

MaineGuide; Maine; Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Paid holidays

3+ weeks vacation leave

Retirement plan

Parental leave

Job summary

The Department of Health and Human Services in Maine seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance, with a strong MaineCare policy focus in the Long-Term Care Eligibility Unit. The role may review others' decisions and handles sensitive information with discretion.

Partial telework is allowed with management approval; the position requires excellent customer service in a fast-paced environment and teamwork with diverse clients.

Qualifications

• A four-year combination of education, training, and/or progressively responsible experience in a social services setting demonstrating interviewing and data gathering skills.
• A Bachelor's Degree in Social Services, Business Administration, or other related field.

Responsibilities

• Interview clients, obtain facts and documentation for applications/recertifications for public assistance.
• Evaluate information and apply program rules and criteria.
• Explain eligibility requirements and rights to clients and their representatives.
• Review information for accuracy, request documentation, verify data.
• Enter data into automated systems and ensure accurate eligibility results.
• Communicate with clients, co-workers and other agencies in writing and verbally.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Skills

Interviewing

Data gathering

Customer service

Communication

Education

Bachelor's degree in Social Services, Business Administration, or related field

Job description

The Department of Health and Human Services in Maine seeks an Eligibility Specialist II to determine initial and continued eligibility for public assistance, with a strong MaineCare policy focus in the Long-Term Care Eligibility Unit. The role may review others' decisions and handles sensitive information with discretion.

Partial telework is allowed with management approval; the position requires excellent customer service in a fast-paced environment and teamwork with diverse clients.