Long-Term Care Billing & Office Leader

Bayshore Residence and Rehabilitation Center; Duluth (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

Bayshore Residence and Rehabilitation Center in Duluth, MN is seeking an experienced Business Office Manager to oversee the facility's financial and administrative operations. The role requires handling resident accounts, billing, collections, and related documentation with a focus on accuracy and confidentiality.

The ideal candidate will have prior experience in healthcare billing, strong organizational skills, and the ability to communicate effectively with residents, families, and leadership.

Qualifications

• Previous experience in a business office, accounting, billing, or financial position required.
• Long-term care, skilled nursing, assisted living, or healthcare experience strongly preferred.
• Experience with Medicare and Medicaid billing is preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong communication and customer-service skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Proficiency with Microsoft Office and general computer applications.
• Experience with long-term care financial or billing software is a plus.
• High school diploma or equivalent required; additional accounting or business education is preferred.

Responsibilities

• Manage the daily operations of the facility business office.
• Maintain accurate resident financial and billing records.
• Prepare and process resident statements and billing.
• Monitor accounts receivable and follow up on outstanding balances.
• Work with residents and responsible parties regarding account questions and financial concerns.
• Assist with Medicaid applications, eligibility information, and related documentation.
• Coordinate Medicare, Medicaid, private-pay, insurance, and other payer information as applicable.
• Verify insurance and payer information and maintain accurate records.
• Process payments, deposits, refunds, and adjustments according to facility procedures.
• Maintain accurate accounts receivable and resident trust/account records.
• Assist with month-end closing and financial reporting.
• Process accounts payable and invoices as assigned.
• Maintain organized business office files and documentation.
• Work with corporate accounting and leadership to resolve billing and financial issues.
• Maintain confidentiality of resident, employee, and facility financial information.
• Ensure business office practices comply with applicable regulations and facility policies.
• Assist with audits and provide requested documentation.
• Communicate professionally with residents, families, vendors, employees, and outside agencies.
• Support the Administrator and facility leadership with other administrative duties as needed.

Skills

Organizational skills

Attention to detail

Communication skills

Confidentiality

Time management

Customer service

Independent worker

Team player

Prioritization

Education

High school diploma or equivalent

Accounting or business education preferred

Healthcare administration coursework

Tools

Microsoft Office

Billing software

Accounting software

Job description

Bayshore Residence and Rehabilitation Center in Duluth, MN is seeking an experienced Business Office Manager to oversee the facility's financial and administrative operations. The role requires handling resident accounts, billing, collections, and related documentation with a focus on accuracy and confidentiality.

The ideal candidate will have prior experience in healthcare billing, strong organizational skills, and the ability to communicate effectively with residents, families, and leadership.