Healthcare Billing & Office Operations Manager

Bayshore; Duluth (MN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bayshore Residence and Rehabilitation Center in Duluth, MN is seeking an experienced Business Office Manager to oversee day-to-day financial operations, resident accounts, billing, collections, and related administrative tasks.

You will collaborate with the Administrator, leadership, residents, families, insurers, and outside agencies to ensure accurate and timely financial processes while maintaining confidentiality and high service standards in a busy long-term care setting.

Qualifications

• Previous experience in a business office, accounting, billing, or financial position required.
• Long-term care, skilled nursing, or healthcare experience strongly preferred.
• Experience with Medicare and Medicaid billing is preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Manage the daily operations of the facility business office.
• Maintain accurate resident financial and billing records.
• Prepare and process resident statements and billing.
• Monitor accounts receivable and follow up on outstanding balances.
• Work with residents and responsible parties regarding account questions and financial concerns.
• Assist with Medicaid applications, eligibility information, and related documentation.
• Coordinate Medicare, Medicaid, private-pay, insurance, and other payer information as applicable.
• Verify insurance and payer information and maintain accurate records.
• Process payments, deposits, refunds, and adjustments according to facility procedures.
• Maintain accurate accounts receivable and resident trust/account records.
• Assist with month-end closing and financial reporting.
• Process accounts payable and invoices as assigned.
• Maintain organized business office files and documentation.
• Work with corporate accounting and leadership to resolve billing and financial issues.
• Maintain confidentiality of resident, employee, and facility financial information.
• Ensure business office practices comply with applicable regulations and facility policies.
• Assist with audits and provide requested documentation.
• Communicate professionally with residents, families, vendors, employees, and outside agencies.
• Support the Administrator and facility leadership with other administrative duties as needed.

Skills

Billing

Organizational skills

Communication

Customer service

Microsoft Office

Education

High school diploma or equivalent

Accounting or business education preferred

Tools

Medicare/Medicaid billing software

Job description

Bayshore Residence and Rehabilitation Center in Duluth, MN is seeking an experienced Business Office Manager to oversee day-to-day financial operations, resident accounts, billing, collections, and related administrative tasks.

You will collaborate with the Administrator, leadership, residents, families, insurers, and outside agencies to ensure accurate and timely financial processes while maintaining confidentiality and high service standards in a busy long-term care setting.