Logistics Support Representative

Scotlynn; Fort Myers (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with company

Job summary

Scotlynn is seeking a dedicated Logistics Support Representative for our Fort Myers, FL headquarters. This full-time night shift role coordinates truckload transportation, collaborates with carriers and vendors, and ensures on-time pickups and deliveries while delivering exceptional customer service.

The position requires open availability for nights and weekends and offers starting pay of $16.00 per hour, with overtime eligibility and quarterly reviews to follow.

Qualifications

• Experience in fast-paced, high-volume environments.
• Customer service experience including conflict resolution.
• Strong interpersonal and verbal communication skills.
• Detail-oriented with strong note-taking abilities and multitasking.

Responsibilities

• Manage high volumes of incoming calls with professionalism and efficiency.
• Schedule and confirm pick-up and delivery appointments with shippers and receivers.
• Monitor freight movement, including loading, unloading, and transit timelines.
• Proactively identify and resolve issues by collaborating with supervisors and account managers.
• Accurately input data and notes into the fleet management system.
• Perform various clerical tasks as needed, especially during low call periods.

Skills

Customer service

Problem solving

Communication skills

Time management

Multitasking

Note taking

Attention to detail

Driving record

Clean background

Job description

Brief Description

Scotlynn is seeking a dedicated Logistics Support Representative to join our team at our Fort Myers, FL headquarters. This full-time night shift role plays a key part in ensuring the successful coordination of truckload transportation activities. You’ll work closely with carriers, suppliers, and vendors to ensure on-time pick-ups and deliveries, while providing exceptional customer service and operational support.

Schedule: Full-Time | Night Shift | 5 Days/Week (Weekend Availability Required)

Please Note: Open availability for nights and weekends is required for this position.

Key Responsibilities

• Manage high volumes of incoming calls with professionalism and efficiency
• Schedule and confirm pick-up and delivery appointments with shippers and receivers
• Monitor freight movement, including loading, unloading, and transit timelines
• Proactively identify and resolve issues by collaborating with supervisors and account managers
• Accurately input data and notes into the fleet management system
• Perform various clerical tasks as needed, especially during low call periods

Qualifications

• Strong interpersonal and verbal communication skills
• Proven ability to problem-solve and think critically under pressure
• Experience working in a fast-paced, high-volume environment
• Customer service experience, including conflict resolution
• Excellent multitasking and time-management abilities
• Detail-oriented with strong note-taking skills
• Must have a clean background and driving record

Compensation & Benefits

Starting Pay: $16.00 per hour

Additional Pay: Overtime eligibility and quarterly performance reviews

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match

Scotlynn is committed to a fair and honest hiring process. All fraudulent applications will be reported.