Logistics Support Coordinator, Transplant Logistics Command Center

TransMedics, Inc.; Andover (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

TransMedics, Inc. is seeking a Logistics Support Coordinator for the Transplant Logistics Command Center to manage travel logistics for the National Organ Preservation (NOP) program.

You will coordinate air and ground transportation for NOP teams, ensure timely itineraries, and maintain accurate records. The role requires flexibility to work 12-hour shifts, including nights, weekends and holidays, with a focus on safety, policy compliance, and exceptional customer service while supporting

Qualifications

• High school diploma or equivalent with 5+ years of professional work experience.
• Associate degree with 3+ years of professional work experience, or a Bachelor's degree with related undergraduate experience.
• Flexible to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays.

Responsibilities

• Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members).
• Plans pick up/drop off schedules with ground transport to ensure timely, efficient team movement; communicates itineraries clearly.

Skills

Customer service

Travel logistics

Logistics coordination

Education

High school diploma

Associate degree

Bachelor's degree

Job description

Job Description:TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions.The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.RESPONSIBILITIESArranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as requiredAssists NOP teams with any requests, issues, or concerns while on a missionMaintains accurate records related to reservations & airline ticket credits.Ensures compliance is met with all company policies, procedures and safety standardsThis is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekendsPerforms other TransMedics tasks and duties as assignedMANAGEMENT RESPONSIBILITIESThis position will not have management responsibilities.MINIMUM QUALIFICATIONSCustomer service, travel, or logistics experience with:High school diploma and 5 years professional work experienceAssociates degree and 3 years professional work experienceBachelors degree with experience gained from undergraduate work experienceFlexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidaysPREFERRED QUALIFICATIONSProven ability to multi-task and calmly manage several projects at onceStrong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysisOutstanding customer service skillsExcellent written and verbal communication skillsStrong team player, willing to step in and help others as neededTech savvy and able to learn new systems, apps and processes quicklyEmployee Benefit:Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MADentalVisionHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountShort Term DisabilityLong Term Disability401K PlanPet insuranceEmployee Stock Purchase PlanTransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.