Logistics Specialist (IT)

ZipRecruiter; Doylestown (Bucks County); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Staging and Logistics Specialist to ensure seamless IT operations. This role involves managing the staging, configuration, and logistics of hardware and software, ensuring readiness for deployment. The ideal candidate will possess strong technical knowledge, excellent organizational skills, and the ability to thrive in a fast-paced environment. Join a supportive team that values professional growth and collaboration while delivering top-notch IT services to clients.

Benefits

Competitive salary

Professional growth opportunities

Collaborative work environment

Qualifications

• 2-4 years of experience in IT hardware and software staging and logistics.
• Strong technical knowledge of IT hardware and software.

Responsibilities

• Manage staging, configuration, and logistics of IT hardware and software.
• Coordinate shipping and receiving of IT equipment.

Skills

IT hardware knowledge

IT software knowledge

Organizational skills

Time management skills

Troubleshooting skills

Communication skills

Proficiency in ticketing software

Proficiency in CRM software

Proficiency in inventory management software

Proficiency in logistics software

Education

Associate degree in Information Technology

Associate degree in Logistics

Job description

Job Description

Position: Staging and Logistics Specialist

Job Location: Langhorne, Pennsylvania, United States
Department: Logistics / IT Services

Employment Type: Full-time

Experience: 2 - 4 years

Overview:

The Staging and Logistics Specialist plays a vital role in ensuring the seamless operation of our IT services by managing the staging, configuration, and logistics of hardware and software for our clients. This role involves preparing and configuring IT equipment, coordinating shipments, and maintaining accurate records. The ideal candidate will have a strong technical background in IT hardware and software, excellent organizational skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Staging and Configuration:
2. Ensure compliance with company policies and industry standards during the staging and configuration process.
3. Prepare and configure IT hardware and software for deployment to clients, ensuring all equipment is ready for use upon arrival.
4. Perform quality checks on all staged equipment to ensure it meets company standards and client requirements.
5. Maintain a clean and organized staging area to optimize workflow and efficiency.

Logistics Management:

1. Coordinate the shipping and receiving of IT equipment, including tracking shipments and managing inventory levels.
2. Track all part movements with shipping partners to ensure timely and accurate deliveries.
3. Maintain accurate records of all staged and deployed equipment, including serial numbers, configurations, and client-specific information.

Ticketing System Updates:

1. Update the ticketing system on all activities, including staging and configuration activities, shipment tracking information, and the status of shipments.

Client Support:

1. In conjunction with Remote Services and Technical Account Management teams, provide technical support to clients during the deployment process, including troubleshooting and resolving any issues that arise.
2. Collaborate with other departments, including Sales, Procurement, Client Success, to ensure smooth and efficient staging and logistics delivery.

Customer Relations:

1. Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.
2. Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.
3. Occasionally engage in customer-facing activities to support deployment and address client concerns directly.

Skills:

• Strong technical knowledge of IT hardware and software.
• Excellent organizational and time management skills.
• Ability to troubleshoot and resolve technical issues.
• Strong communication and interpersonal skills.
• Proficiency in using ticketing, CRM, inventory management, and logistics software.

Qualifications:

• Associate degree in Information Technology, Logistics, or a related field.

Experience:

• 2-4 years of experience in IT hardware and software staging, logistics, or related fields.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Company Description:

At Team Logic IT, we provide comprehensive IT managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations running smoothly; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solutions for organizations' processes and objectives. We are the fastest-growing and largest Master Franchisee in the Team Logic network of 200 locations, managing 11 territories.