Logistics Specialist (IT)

ZipRecruiter; Trenton (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Staging and Logistics Specialist to enhance their IT services by managing the logistics of hardware and software. This role is crucial for ensuring that IT equipment is properly staged and configured for clients, facilitating smooth deployments. The ideal candidate will have a strong technical background, excellent organizational skills, and the ability to thrive in a fast-paced environment. Join a supportive and collaborative team that values professional growth and offers a competitive benefits package, making it an exciting opportunity for anyone looking to advance their career in IT logistics.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive work environment

Collaborative team culture

Qualifications

• 2-4 years of experience in IT hardware and software staging and logistics.
• Associate degree in IT, Logistics, or related field preferred.

Responsibilities

• Prepare and configure IT hardware and software for client deployment.
• Coordinate shipping and receiving of IT equipment and maintain records.
• Provide technical support to clients during deployment.

Skills

IT Hardware Knowledge

IT Software Knowledge

Organizational Skills

Troubleshooting Skills

Communication Skills

Time Management

CRM Software Proficiency

Inventory Management Software Proficiency

Logistics Software Proficiency

Education

Associate Degree in Information Technology

Associate Degree in Logistics

Tools

Ticketing Software

CRM Software

Inventory Management Software

Logistics Software

Job description

Job Description

Position: Staging and Logistics Specialist

Job Location: Langhorne, Pennsylvania, United States
Department: Logistics / IT Services

Employment Type: Full-time

Experience: 2 - 4 years

Overview:

The Staging and Logistics Specialist plays a vital role in ensuring the seamless operation of our IT services by managing the staging, configuration, and logistics of hardware and software for our clients. This role involves preparing and configuring IT equipment, coordinating shipments, and maintaining accurate records. The ideal candidate will have a strong technical background in IT hardware and software, excellent organizational skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Staging and Configuration:
2. Ensure compliance with company policies and industry standards during the staging and configuration process.
3. Prepare and configure IT hardware and software for deployment to clients, ensuring all equipment is ready for use upon arrival.
4. Perform quality checks on all staged equipment to ensure it meets company standards and client requirements.
5. Maintain a clean and organized staging area to optimize workflow and efficiency.

1. Logistics Management:
2. Coordinate the shipping and receiving of IT equipment, including tracking shipments and managing inventory levels.
3. Track all part movements with shipping partners to ensure timely and accurate deliveries.
4. Maintain accurate records of all staged and deployed equipment, including serial numbers, configurations, and client-specific information.

1. Ticketing System Updates:
2. Update the ticketing system on all activities, including staging and configuration activities, shipment tracking information, and the status of shipments.

Client Support:

• Provide technical support to clients during deployment in collaboration with Remote Services and Technical Account Management teams, including troubleshooting and issue resolution.
• Collaborate with other departments, including Sales, Procurement, and Customer Success, to ensure smooth staging and logistics delivery.

Customer Relations:

• Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.
• Seek feedback proactively to ensure a positive customer experience and communicate insights to internal teams for service improvement.
• Occasionally engage in customer-facing activities to support deployment and address client concerns directly.

Skills:

• Strong technical knowledge of IT hardware and software.
• Excellent organizational and time management skills.
• Ability to troubleshoot and resolve technical issues.
• Strong communication and interpersonal skills.
• Proficiency in using ticketing, CRM, inventory management, and logistics software.

Qualifications:

• Associate degree in Information Technology, Logistics, or a related field.

Experience:

• 2-4 years of experience in IT hardware and software staging, logistics, or related fields.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Company Description:

At Team Logic IT, we provide comprehensive IT Managed Services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations running smoothly, supporting clients every step of the way. We evaluate current and future needs to deliver optimal solutions aligned with organizational objectives. As the fastest-growing and largest Master Franchisee in the Team Logic network of 200 locations, we manage 11 territories across the network.