Logistics Specialist (IT)

TeamLogic IT; Trenton (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Logistics Specialist to enhance the efficiency of IT services. This role involves managing the staging and logistics of hardware and software, ensuring compliance with industry standards. The ideal candidate will possess strong technical knowledge, excellent organizational skills, and the ability to thrive in a fast-paced environment. You'll play a crucial role in preparing IT equipment for deployment, coordinating shipments, and maintaining accurate records. Join a collaborative team focused on delivering exceptional customer service and professional growth opportunities.

Benefits

Competitive salary

Professional growth opportunities

Supportive work environment

Qualifications

• 2-4 years in IT hardware/software staging or logistics.
• Strong technical background in IT hardware and software.

Responsibilities

• Manage staging, configuration, and logistics of IT equipment.
• Coordinate shipping and receiving of IT equipment.

Skills

Technical knowledge of IT hardware and software

Organizational skills

Troubleshooting skills

Communication skills

Proficiency in ticketing and inventory management software

Education

Associate degree in IT or Logistics

Tools

Ticketing software

CRM software

Inventory management software

Logistics software

Job description

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Job Description

Position: Staging and Logistics Specialist

Job Location: Langhorne, Pennsylvania, United States

Department: Logistics / IT Services

Employment Type: Full-time

Experience: 2 - 4 years

Overview:

The Staging and Logistics Specialist plays a vital role in ensuring the seamless operation of our IT services by managing the staging, configuration, and logistics of hardware and software for our clients. This role involves preparing and configuring IT equipment, coordinating shipments, and maintaining accurate records. The ideal candidate will have a strong technical background in IT hardware and software, excellent organizational skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

Staging and Configuration:

• Ensure compliance with company policies and industry standards during the staging and configuration process.
• Prepare and configure IT hardware and software for deployment to clients, ensuring all equipment is ready for use upon arrival.
• Perform quality checks on all staged equipment to ensure it meets company standards and client requirements.
• Maintain a clean and organized staging area to optimize workflow and efficiency.

Logistics Management:

• Coordinate the shipping and receiving of IT equipment, including tracking shipments and managing inventory levels.
• Track all part movements with shipping partners to ensure timely and accurate deliveries.
• Maintain accurate records of all staged and deployed equipment, including serial numbers, configurations, and client-specific information.

Ticketing System Updates:

• Update the ticketing system on all activities, including staging and configuration activities, shipment tracking information, and the status of shipments.

Client Support:

• Provide technical support to clients during deployment, troubleshooting and resolving issues as needed, in collaboration with Remote Services and Technical Account Management teams.
• Collaborate with Sales, Procurement, Client Success, and other departments to ensure smooth staging and logistics processes.

Customer Relations:

• Build and maintain strong client relationships, understand customer needs, and provide professional, courteous service.
• Seek feedback to improve service quality and address client concerns directly when necessary.

Skills:

• Strong technical knowledge of IT hardware and software.
• Excellent organizational and time management skills.
• Ability to troubleshoot and resolve technical issues.
• Strong communication and interpersonal skills.
• Proficiency in ticketing, CRM, inventory management, and logistics software.

Qualifications:

• Associate degree in IT, Logistics, or related field preferred.

Experience:

• 2-4 years in IT hardware/software staging, logistics, or related field.

Benefits:

• Competitive salary and benefits.
• Opportunities for professional growth.
• Supportive and collaborative work environment.

Company Description

At TeamLogic IT, we provide comprehensive managed IT services and top-tier customer support. We focus on proactive solutions tailored to our clients' needs, managing 11 territories within the largest franchise network of 200 locations. We are committed to excellence and growth.