Logistics Specialist II

Jobtailor; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a Logistics Specialist – Load Planner to work onsite with customers to schedule optimized loads and balance the transportation network. The role focuses on maximizing route utilization and delivering exceptional customer service while collaborating with dispatch and warehouse teams.

You will maintain accurate schedules in TMS, coordinate with carriers, and ensure DOT compliance. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, transportation coordination, or logistics operations, or a bachelor’s degree with no prior experience.

Responsibilities

• Schedule optimized loads with customers to balance the transportation network.
• Maximize route utilization and provide excellent customer service.
• Maintain accurate schedules in Transportation Management Systems (TMS).
• Collaborate with dispatch, warehouse, and manufacturing teams.
• Coordinate delivery appointments with customers and document interactions in Salesforce.
• Assign LTL carriers based on availability, cost and service performance.
• Ensure DOT compliance and safety standards.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

High school diploma or GED

Bachelor’s degree with no prior professional experience

Tools

Google Workspace

Microsoft Office

Job description

Responsibilities

• The Logistics Specialist – Customer Load Planner is responsible for working directly with customer locations to schedule optimized loads and create a balanced transportation schedule while supporting the needs of the customer’s logistics network.
• This role is responsible for maximizing route utilization, delivering exceptional customer service, collaborating with dispatch and warehouse teams, maintaining accurate schedules within Transportation Management Systems (TMS), and ensuring transparent communication with fellow planners.
• The Load Planner serves as the key link between customers, dispatch, and carrier operations while balancing operational execution with customer and business needs.
• This is an onsite role requiring close collaboration with internal teams and customer stakeholders.
• Review daily optimization reports and develop balanced, network-focused load schedules.
• Contact customers to coordinate delivery appointments and maintain accurate documentation of customer interactions within Salesforce.
• Collaborate with dispatch, warehouse, and manufacturing teams to support operational success and customer satisfaction.
• Assign less-than-truckload (LTL) carriers based on availability, cost, and service performance.
• Maintain accurate shipment information within the Transportation Management System (TMS) to ensure timely and efficient load execution.
• Communicate effectively with dispatchers, customer service teams, and other stakeholders regarding schedules, shipment updates, and operational changes.
• Ensure compliance with customer logistics procedures, safety standards, and all applicable DOT regulations.
• Support continuous improvement initiatives focused on load optimization, carrier performance, and network efficiency.
• Participate in daily and weekly team meetings to review service level agreements (SLAs), operational performance, and key metrics.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in customer service, transportation coordination, or logistics operations, or a bachelor’s degree with no prior professional experience.
• Proficiency with Google Workspace (Gmail, Sheets, Docs, and Calendar) and Microsoft Office, including Outlook, Teams, and Excel.
• Strong communication, organizational, and problem-solving skills.