Logistics Specialist — Fast-Growth & Customer Impact

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401(k) matching

Wellness incentives

Company discounts

Bonus opportunities

Job summary

The Restaurant Store, a division of Clark Associates, is seeking a Logistics Specialist to enhance order fulfillment processes and resolve customer challenges as the company grows.

In this role, you will work with carriers to resolve shipping issues, coordinate deliveries, and keep customers informed. You’ll partner with our Customer Solutions team and retail locations to improve the shopping experience and drive efficiencies across the logistics network.

Qualifications

• Detail oriented with strong attention to accuracy.
• Willingness to contribute in a team environment where communication is key.
• Capable of juggling multiple projects and tasks.
• Balanced focus on company and customer outcomes.
• Flexible when dealing with customer requests and item delays.
• Adaptable to a fast-paced, evolving environment.
• Willing to stay flexible as the company grows.
• Experienced with computers and basic software.

Responsibilities

• Work directly with carriers to resolve shipping issues on ground and common carrier shipments.
• Make and execute decisions regarding delivery needs of customer orders.
• Provide friendly assistance to customers and keep them updated on order status.
• Collaborate with Customer Solutions team and retail locations to improve the customer shopping experience.
• File and manage carrier damage claims.
• Coordinate and schedule common carrier pickups.
• Log and analyze freight invoices.
• Monitor expedited shipping orders to ensure timely delivery.
• Suggest and implement delivery improvements.

Skills

Detail Oriented

Team collaboration

Multitasking

Customer service mindset

Problem solving

Computer literacy

Education

No degree required

Job description

The Restaurant Store, a division of Clark Associates, is seeking a Logistics Specialist to enhance order fulfillment processes and resolve customer challenges as the company grows.

In this role, you will work with carriers to resolve shipping issues, coordinate deliveries, and keep customers informed. You’ll partner with our Customer Solutions team and retail locations to improve the shopping experience and drive efficiencies across the logistics network.