Logistics Specialist

Creo-Group; Troy (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Creo-Group is seeking a Logistics Specialist to manage end-to-end order processing for retail and ecommerce, coordinating with customers, internal teams, and the warehouse to ensure timely shipments.

The role requires strong communication skills, attention to detail, and knowledge of transportation and logistics. Based in Troy, MI, this on-site position focuses on efficient order fulfillment and policy adherence.

Qualifications

• Bachelor's degree or equivalent.
• Experience with Retail Portal websites.
• Strong communication skills - verbal and written.
• Ability to multi-task.
• Knowledge of transportation and logistics.

Responsibilities

• Process retail and ecommerce orders per customer guidelines.
• Maintain logistics policies and support plans.
• Generate and share reports for new purchase orders.
• Create labels, packing slips, pull sheets, and email to warehouse.
• Update IQMS fields before shipment.
• Schedule trucks for pickups.
• Request PO extensions when pickups are missed.
• Coordinate with in-house sales to ensure timely order processing.
• Resolve warehouse issues and document chargebacks.
• Enter POs into routing to avoid late shipment chargebacks.
• Inform warehouses of new vendor shipping requirements and update guides.
• Perform other related duties.

Skills

Retail Orders

Ecommerce

Logistics

Communication

Multi-tasking

Transportation

Education

Bachelor's degree

Job description

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Logistics Specialist

Full Time Troy Office, Troy, MI, US

Job Summary: Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Major Responsibilities

• Process various retail customers and eCommerce orders, while following each customers guidelines


• Support and maintain of logistics policies, procedures, support plans and similar data


• Run/save/send reports on new purchase orders


• Createlabels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse


• Update pertinent fields in IQMS before orders ship


• Schedule trucks to pick-up loads shipping from required locations


• Request extensions for purchase orders when missed pickups occur


• Coordinate with in-house sales team to promote accurate and timely processing of orders for customers


• Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred


• Investigate and provide documentation to disprove customer chargebacks


• Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments


• Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder


• Perform other related duties as required and assigned

Skills Required

• Bachelor's degree or equivalent


• Experience with Retail Portal websites


• Strong communication skills - verbal and written


• Ability to multi-task


• Knowledge of transportation and logistics