Logistics Site Manager - Lead Fast-Paced Delivery Ops (Bonus)

Capstone Logistics, LLC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

STD

LTD

Quarterly bonus

Job summary

Capstone Logistics, LLC is seeking a Logistics Site Manager in Pittsburgh to lead delivery operations at a fast-paced site. You will oversee staffing, customer relations, performance metrics, and the overall operation to ensure safe, timely, and accurate package delivery.

The role requires 3–5 years of management in an industrial setting, experience with small package courier services, and the ability to coach staff and manage vendors.

Qualifications

• 3-5 years of management and leadership experience in an industrial setting.
• Experience with small package pickup and delivery company or a courier service.
• Must be very flexible with shift start times as well as days worked, including holidays.
• Experience with small parcel, receiving, processing, sorting, and shipping operations.
• Ability to train, coach, and mentor warehouse associates and drivers.
• Proven experience in providing high levels of customer service to internal and external customers

Responsibilities

• Develop a solid understanding of the business scope.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
• Delivering in a timely and accurate manner packages to recipients
• Monitoring, verifying, communicating responding to and acting upon the information generated from packages out for delivery as well as responding in a timely manner to requests for information or inquiries from internal and external sources
• Following up on service issues, finding solutions and achieving resolution, closing out delivery day
• Building an operation that is capable of exceeding KPI's, increasing volume and producing a profit
• Excellent communication skills with all levels of management and staff will be imperative.
• Manage and develop 3rd party vendors, providing objectives & challenging opportunities to advance the company's Final Mile efforts
• Assist in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Establish effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized upon.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Other duties and tasks as assigned.

Skills

Management experience

Customer service

Staffing and training

Vendor management

Communication skills

Problem solving

Job description

Capstone Logistics, LLC is seeking a Logistics Site Manager in Pittsburgh to lead delivery operations at a fast-paced site. You will oversee staffing, customer relations, performance metrics, and the overall operation to ensure safe, timely, and accurate package delivery.

The role requires 3–5 years of management in an industrial setting, experience with small package courier services, and the ability to coach staff and manage vendors.