Logistics Process Quality Engineer

Schneider Electric; Ontario (CA); On-site; USD 86,000 - 130,000; Full time

Job summary

Schneider Electric is seeking a Logistics Process Quality Engineer to protect customers and strengthen distribution quality. You will lead Quality Auditors, investigate issues, and drive improvements across inbound to outbound operations.

Role emphasizes structured problem solving, CAPA, and Lean Six Sigma methods, with cross-functional collaboration across site operations and global teams. Strong communication and leadership are essential.

Qualifications

• Bachelor's degree in Engineering or related field.
• 3+ years in logistics quality or related areas.
• 2+ years leading Quality Auditors.
• Experience with process audits and root-cause analysis.
• Familiar with Lean Six Sigma and PFMEA.
• Proficient with SAP/Oracle/Manhattan/BFO and Power BI.

Responsibilities

• Ensure quality across inbound, storage, picking, packing, and outbound.
• Lead and develop Quality Auditors across shifts.
• Investigate customer complaints and quality issues.
• Lead problem-solving using PRB/8D, DMAIC, A3, 5 Whys, and Lean Six Sigma.
• Define corrective actions with owners, deadlines, and verification.
• Conduct layered process audits and inspections.
• Control nonconforming material and blocked stock.
• Develop PFMEAs and control plans; maintain QMS records.
• Deliver executive presentations on quality performance and risks.
• Partner with operations, QA teams, suppliers, and carriers to close actions.

Skills

Quality leadership

Root cause analysis

Lean Six Sigma

Data analysis

Problem solving

Coaching

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Tools

SAP

Oracle

Manhattan

BFO

Power BI

Microsoft Excel

Microsoft PowerPoint

Job description

The Logistics Process Quality Engineer is a high-impact role focused on protecting customers, strengthening distribution processes, and building a strong quality culture across the operation.

This position combines hands-on quality expertise with the leadership and development of Quality Auditors. The successful candidate will investigate customer and operational issues, lead structured problem-solving, strengthen process controls, and drive measurable improvements across inbound, inventory, picking, packing, rework, value-added services, and outbound operations.

What will you do?

• Ensure product and process quality across inbound receiving, putaway, storage, picking, packing, rework, value-added services, and outbound shipping by controlling risks that could affect customers.
• Lead and develop Quality Auditors across shifts by assigning risk-based audits and inspections, reviewing evidence, coaching performance, and ensuring timely follow-up.
• Investigate customer complaints and internal quality issues using warehouse transactions, photographs, audit records, process observations, and other objective evidence to identify process and control failures.
• Lead structured problem-solving and continuous improvement using PRB/8D, KATA, XA, CAPA, DMAIC, A3, 5 Whys, and Lean Six Sigma methods.
• Define and manage corrective actions with clear owners, deadlines, evidence requirements, effectiveness checks, and recovery plans for overdue commitments.
• Plan and conduct layered process audits, put away audits, random pallet audits, packaging and stacking inspections, and finished-order audits while verifying customer-specific requirements.
• Control nonconforming material and blocked stock through proper identification, segregation, containment, ownership, plant follow-up, disposition, escalation, and timely closure.
• Develop and maintain PFMEAs, control plans, procedures, work instructions, quality alerts, training materials, dashboards, metrics, and Quality Management System records.
• Prepare and deliver executive-level presentations on quality performance, customer issues, audit findings, risks, projects, initiatives, results, and recommended actions.
• Build strong partnerships with site operations, manufacturing plants, central and Global Quality teams, suppliers, transportation carriers, sister distribution centers, and leadership to resolve issues and drive actions through verified closure.

Who will you report to?

Customer Satisfaction & Quality Manager

What qualifications will make you successful for this role?

• Bachelor's Degree in Engineering, Quality, Supply Chain, Operations, Industrial Engineering or related field
• 3+ years of experience in logistics quality, manufacturing quality, warehouse operations, quality engineering, or process improvement.
• 2+ years of experience leading Quality Auditors, inspectors, technicians, or operational employees preferred.
• Experience conducting process audits, performing root cause analysis, implementing corrective actions, and verifying effectiveness.
• Working knowledge of Lean, Six Sigma, PFMEA, control plans, standard work, quality management systems, and continuous improvement methods.
• Experience using SAP, Oracle, Manhattan, BFO, Power BI, or comparable systems for quality investigations, data analysis, traceability, and reporting.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to translate operational data into practical actions.
• Strong coaching, teamwork, interpersonal, and influencing capabilities.
• A proactive, organized, customer-focused, and solution-oriented approach with strong ownership and follow-through.
• Strong written, verbal, presentation, and public-speaking skills.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

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