Logistics Planning Manager

Lotus Bakeries; San Francisco (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Lotus Bakeries is seeking a Planning & Logistics Manager to drive end-to-end supply chain excellence in the United States. You will oversee Order Fulfillment and Supply Chain Systems, optimize order desk processes, and manage 3PL warehouses to ensure accurate stock, timely delivery, and strong service levels.

In this role you will lead cross-functional teams, coordinate ERP and EDI initiatives, and drive continuous improvement in KPIs such as OTIF, stock accuracy, and cost efficiency.

Competenze

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred.
• 5+ years of experience in supply chain, logistics, or order management.
• Experience with 3PL warehouse providers and external logistics partners.
• Strong inventory management, stock reconciliation, and warehouse operations knowledge.
• Experience optimizing order management processes and driving automation.
• Knowledge of ERP systems, EDI integrations, and supply chain systems management.
• Experience leading large-scale supply chain or systems implementation projects.
• Strong analytical skills with KPI and metrics experience.
• Ability to identify root causes and drive improvements.
• Experience with deductions/penalties/chargebacks or customer compliance.
• Familiarity with food safety, quality, compliance documentation.
• Strong project management and organizational skills.
• Excellent communication and cross-functional collaboration.
• Strong problem-solving and proactive mindset.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to work independently with accountability and detail.
• Experience in fast-paced CPG/food manufacturing/distribution.

Mansioni

• Oversee Order Fulfillment and Supply Chain Systems functions for end-to-end product flow.
• Lead optimization and automation of order desk processes and 3PL warehouse operations.
• Drive penalties reduction and large-scale supply chain projects.
• Provide direction and coaching to teams to align with company objectives.
• Monitor KPIs like OTIF, MOQ, stock evolution, and costs; implement improvements.
• Coordinate ERP upgrades, EDI integrations, and new warehouse launches.
• Ensure food safety and quality documentation is aligned with FSQA standards.

Conoscenze

Analytical skills

Project management

Cross-functional collaboration

Excel proficiency

Problem-solving

Attention to detail

Independent work

Formazione

Bachelor's degree

Strumenti

ERP systems

EDI integrations

Reporting tools

Descrizione del lavoro

Lotus Bakeries is an international, dynamic and sustainable player in the CPG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy.

THE ROLE

The Planning & Logistics Manager will oversee the Order Fulfillment and Supply Chain Systems functions, ensuring efficient and reliable product flows from order entry through customer delivery. This role is responsible for leading the optimization and automation of Order desk processes, managing 3PL warehouse operations, reducing retailer penalties, and driving large-scale supply chain projects. By aligning processes, systems, and teams, the Planning & Logistics Manager ensures operational excellence, cost efficiency, and superior service to customers.

SCOPE

• Lead the Order Fulfillment Specialists and the Supply Chain Systems Lead, fostering accountability and continuous improvement.
• Provide direction, support, and coaching to ensure alignment with company objectives.

Order Desk Optimization & Automation:

• Streamline exception handling, automate allocation logic, and reduce manual touches in order entry and invoicing.
• Improve overall efficiency while enhancing customer service (proactive vs. reactive).

3PL Warehouse Management:

• Act as primary contact for all U.S. warehouses, ensuring accountability for stock accuracy and service performance.
• Oversee stock corrections, monthly inventory counts, and reconciliations.
• Manage stock transfers, consolidation programs, and inventory optimization.
• Conduct warehouse audits focusing on safety, quality, and service; identify improvement projects to enhance accuracy, picking quality, and reporting standards.
• Monitor and analyze KPIs such as MOQ, OTIF, stock evolution, pallet utilization, FIFO picking, costs, and service levels.
• Develop action plans to address variances and drive continuous improvement.

Penalties & Deductions Management:

• Investigate, challenge, and dispute penalties and non-trade deductions.
• Identify root causes and implement corrective measures to minimize future deductions.
• Report findings and results to leadership on an ongoing basis.

Strategic Projects & Systems:

• Lead large-scale supply chain initiatives including EDI/ICT integration with carriers, suppliers (CHEP), ERP upgrades, and new warehouse launches.
• Oversee the idoc error management process (with support from the Supply Chain Systems Lead).

Quality & Compliance:

• Manage quality and food safety documentation and standardization for SOF US in alignment with Corporate FSQA.
• Coordinate responses to customer requests and audits related to food safety and compliance.
• Serve as the main contact with inbound carriers regarding pricing, tenders, and contract issues.

EXPERIENCE

• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred.
• 5+ years of experience in supply chain, customer service, logistics, warehouse operations, or order management.
• Experience working with 3PL warehouse providers and managing external logistics partners.
• Strong understanding of inventory management, stock reconciliation, and warehouse operations.
• Proven experience optimizing order management processes and driving automation initiatives.
• Knowledge of ERP systems, EDI integrations, and supply chain systems management.
• Experience managing large-scale supply chain or systems implementation projects preferred.
• Strong analytical skills with experience monitoring and interpreting KPIs, metrics, and operational performance data.
• Ability to identify root causes, implement corrective actions, and drive continuous improvement initiatives.
• Experience managing deductions, penalties, chargebacks, or customer compliance issues preferred.
• Familiarity with food safety, quality, and compliance documentation within a food or consumer goods environment preferred.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship management skills with the ability to collaborate cross-functionally and manage external partners.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to work independently while maintaining a high level of accountability and attention to detail.
• Experience in a fast-paced CPG, food manufacturing, or distribution environment preferred.

BENEFITS

• Health Plans
• Mental Health support
• a 401(k) Retirement Plan with employer match
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• paid leave of absence programs including paid time off and sick leave