Logistics Order Fulfillment Specialist

APL Logistics; California (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Vacation

6 days sick time

8 paid holidays

1 paid 'Personal Holiday'

Company Bonus Plan

401(K) SAVE Plan

Annual Fixed Contribution

Medical, Dental, Vision, and Life &amp

Job summary

APL Logistics is seeking a Logistics Order Fulfillment Specialist to ensure accurate processing of customer orders, maximize container loads, and timely fulfillment in a cost-effective manner. You will collaborate with cross-functional teams and external vendors to meet customer expectations and comply with policies.

Minimum 3 years of relevant work experience is required. The role supports continuous improvement through metrics analysis and reporting, with a Monday–Friday schedule and an hourly

Qualifications

• Minimum 3 years of relevant work

Responsibilities

• Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
• For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.
• Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
• Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
• Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
• Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
• Work collaboratively with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
• Maintain and build strong relationships with vendors and suppliers.
• Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
• Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
• Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.

Job description

APL Logistics is seeking a Logistics Order Fulfillment Specialist to ensure accurate processing of customer orders, maximize container loads, and timely fulfillment in a cost-effective manner. You will collaborate with cross-functional teams and external vendors to meet customer expectations and comply with policies.

Minimum 3 years of relevant work experience is required. The role supports continuous improvement through metrics analysis and reporting, with a Monday–Friday schedule and an hourly