Logistics Operator (Control Tower) Sr.staff

10 BTI Solutions, Inc.; Santa Ana (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

10 BTI Solutions, Inc. is seeking a Senior Logistics Operator (Control Tower) to manage daily operations across drayage, rail, transloading centers, warehouses, and OTR transportation from our Santa Ana facility.

You will develop reports and KPI dashboards, analyze transportation data for trends, and lead a team while coordinating with carriers and internal teams to ensure timely shipments and continuous improvement.

Qualifications

• Bachelor's degree required.
• Bilingual Korean and English required.
• 8+ years of transportation, logistics, freight forwarding, or supply chain experience.
• Strong experience with drayage, rail, transloading, warehouse operations, and OTR transportation.
• Strong understanding of international transportation, ocean shipping, freight forwarding, and North American networks.

Responsibilities

• Oversee daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
• Monitor shipment movement and performance; resolve operational issues.
• Develop and maintain weekly/monthly reports, KPI dashboards, and executive presentations.
• Analyze transportation data to identify trends, risks, and cost-saving opportunities.
• Lead relationships with carriers, warehouses, terminals, and logistics partners to improve service and customer satisfaction.
• Review carrier performance and conduct business reviews to drive improvements.
• Lead optimization initiatives, process improvements, and automation projects.
• Coordinate with internal departments and overseas offices to resolve issues and ensure smooth shipments.
• Lead and develop team members, promoting accountability and collaboration.

Skills

Bilingual (Korean & English)

Analytical skills

Organizational skills

Problem-solving

Project management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Excel

PowerPoint

TMS

WMS

ERP

Job description

Logistics Operator (Control Tower) – Senior Staff

Responsibilities

• Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
• Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
• Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
• Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
• Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
• Review carrier performance and conduct regular business reviews to drive continuous service improvements.
• Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
• Support transportation contract reviews, service agreements, and implementation of new logistics programs.
• Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
• Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
• Support day-to-day operations as needed and lead by example with a hands-on approach.
• Perform other job-related duties and special projects as assigned.

Qualifications

• Bachelor's Degree required.
• Bilingual in Korean and English required.
• 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
• Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
• Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
• Experience managing transportation vendors, carrier performance, and customer relationships.
• Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
• Excellent analytical, organizational, problem-solving, and project management skills.
• Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
• Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
• Experience leading, coaching, and developing team members with effective leadership.
• Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
• Self-motivated, reliable, and committed to delivering high-quality work on time.
• Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
• Ability to travel up to 20% within the U.S.