Dispatcher

People4Net; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A logistics company located in Texas is seeking an experienced professional to manage the drayage process of shipment movement. Key responsibilities include monitoring shipment status, managing relationships with carriers, and analyzing performance metrics. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in the freight forwarding industry, along with strong project management and analytical skills. This role may require travel up to 20%.

Qualifications

• Min 2 years of relevant experience in transportation or freight forwarding.
• Strong understanding of international transportation, especially ocean shipping.
• Ability to manage goals including time, budget, and business objectives.

Responsibilities

• Monitor and manage the drayage process of shipment movement.
• Manage relationships with drayage carriers and handle urgent communications.
• Analyze and track performance metrics for drayage deliveries.

Skills

Project management

People management

Analytical skills

Problem-solving

Transport planning

Cross-functional teamwork

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Job description

• Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order)
• Manage relationships with selected drayage carriers and make urgent communication in case of emergency
• Search plan B drayage carriers in case of lack of capacities
• Share with daily container delivery schedules with drayage carriers
• Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
• Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
• In case to use pre-pull yard, find the best solutions in time
• Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
• Checking the delivery status and share with customers
• Document corrective actions and improvement plans properly, and verify plan's effectiveness.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Qualifications

• Bachelor's degree or equivalent exp
• Min 2 Years of Relevant Experience
• Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
• Excellent project and people management skills
• Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
• Ability to manage within goals by considering in time, budget and business objectives
• Analytical/focused/data-driven coupled with creative problem solving
• Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
• Advanced proficiency in MS Office Suite and other applications
• Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
• Ability to travel up to 20% in domestic and international