Logistics Operations Support Specialist

FedEx

Town of Greece (NY)

On-site

USD 20,000 - 27,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Group Insurance Plan

Meal cards

Transportation Allowance

Shuttle bus for employees

Training to get you started

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

GRJ FedEx Express Greece Single Member Limited Liability Company is seeking an Operations Support Agent to join our team. You will handle customer inquiries, ensure urgent packages reach the right place on time, and support daily operational workflows in a fast-paced environment.

We offer extensive training, opportunities for career growth, and a comprehensive benefits package as part of the FedEx family.

Qualifications

Good communication and social skills.
Ability to work in a fast-paced environment with strict timelines.
Ability to manage own time effectively with attention to detail.

Responsibilities

Ensuring that customers’ urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in-house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements