Logistics Operations Support Specialist

FedEx Group; Town of Belgium (WI); Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Training to get started

Learning resources

Tuition assistance

Employee assistance program

Reduced-rate shipping

Job summary

FedEx is seeking Operation Support Agents to join our team in Belgium. You will ensure urgent packages reach the correct location on time, handle customer calls about shipments, and support data entry in our tracking system.

You will investigate delivery issues, reallocate tasks for next-day delivery, and collaborate with the team while adhering to FedEx procedures and regulatory requirements. We offer training, extensive learning resources, and development opportunities within a globally

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work under tight deadlines.
• Attention to detail and data entry accuracy.

Responsibilities

• Ensure urgent packages are delivered on time to the right destination.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next-day delivery.
• Enter data into in-house tracking system.
• Communicate effectively with the team, manager, and other operations stations.
• Follow FedEx processes, procedures and regulatory requirements.

Skills

Communication skills

Time management

Adaptability

Job description

FedEx is seeking Operation Support Agents to join our team in Belgium. You will ensure urgent packages reach the correct location on time, handle customer calls about shipments, and support data entry in our tracking system.

You will investigate delivery issues, reallocate tasks for next-day delivery, and collaborate with the team while adhering to FedEx procedures and regulatory requirements. We offer training, extensive learning resources, and development opportunities within a globally