Logistics Operations & Customer Support Liaison

T. Parker Host Career Center; Avondale (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Host Terminals, LLC at Avondale Global Gateway seeks a Customer Support Administrator to act as a liaison between customer support, operations, and scale teams, ensuring smooth daily activities in a fast-paced environment.

You will handle documentation, shipping orders, bills of lading, cargo manifests, and communicate updates to customers, while supporting invoicing and data entry as needed.

Qualifications

• Strong skills with Microsoft Word, Excel, PowerPoint and Outlook, and inventory system software.
• Proactive, flexible, and a self-starter with the ability to prioritize and execute multiple activities in a fast-paced work environment.
• Must be able to manage the varied tasks associated with multiple projects.
• Superb organizational and interpersonal skills.
• Must be able to multi-task and prioritize, work independently, be extremely detailed-oriented, and forward-thinking.

Responsibilities

• Serve as point of contact and liaison between Customer Support and Scale House teams.
• Prepare or execute documents such as work orders, transportation files, releases, manifests, and bills of lading; route materials for all terminal operations.
• Understand basic shipping methods, routes, and rates.
• Handle daily paper and electronic documentation including review, tracking, scanning, filing, maintenance, and retrieval.
• Be a subject‑matter expert in scale house with presence across scale, truck, and container operation sites.
• Track and update cargo status in terminal systems and communicate updates to customers.
• Prepare, review, and process shipping documents such as bills of lading, delivery orders, manifests, and cargo receipts.
• Schedule appointments for cargo pickup and delivery, ensuring compliance with terminal procedures.
• Resolve customer inquiries, discrepancies, and complaints related to cargo handling, damage, or delays.
• Verify cargo details (dimensions, weight, marks, condition) and ensure accurate system entry.
• Support customs clearance processes by providing required documentation and information.
• Escalate operational issues or service disruptions to supervisors as needed.
• Participate in continuous improvement efforts to enhance customer satisfaction and operational efficiency.
• Assist with invoicing, billing inquiries, and documentation for storage, handling, and demurrage charges.
• Filing, data entry and telephone communications.
• Build relationships with customers and vendors and co‑workers.
• Processes inbound and outbound orders for all terminal operations.
• Scheduling and other Traffic related duties, including coverage within scale house operations to support overtime reduction when needed.
• Other duties as assigned, including evening or weekend availability as needed.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Inventory system software

Job description

Host Terminals, LLC at Avondale Global Gateway seeks a Customer Support Administrator to act as a liaison between customer support, operations, and scale teams, ensuring smooth daily activities in a fast-paced environment.

You will handle documentation, shipping orders, bills of lading, cargo manifests, and communicate updates to customers, while supporting invoicing and data entry as needed.