Logistics Operations Coordinator

TOTE Maritime Alaska; Anchorage (AK); On-site; USD 30,307 - 41,328; Full time

Job summary

TOTE Maritime Alaska in Anchorage, AK is seeking a Logistics Operations Coordinator. This role supports Terminal Operations with shipment tracking, documentation, and logistics coordination while maintaining data integrity and providing excellent customer service.

The position emphasizes accurate documentation, timely reporting, and collaboration with customers, drivers, and internal teams to ensure on-time freight movement and high-quality service.

Qualifications

• High School Diploma or GED.
• Must meet federal transportation worker training within 90 days of hire.
• Able to obtain and maintain Teamsters Local 959 membership.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and work independently.

Responsibilities

• Track container shipments and freight movement; monitor activity at the Anchorage terminal.
• Generate shipment, freight activity, and operational reports; perform high-volume data entry.
• Provide administrative support for terminal operations and maintain records.
• Audit bills of lading and shipping documents for accuracy; verify shipment information.

Skills

Logistics coordination

Customer service

Data entry

Documentation

Communication

Team collaboration

Education

High School Diploma or GED

Tools

CargoWise

Mainsail

Enterprise Asset Management (EAM)

Job description

Logistics Operations Coordinator

TOTE Maritime Alaska | Anchorage, AK

Keep Alaska Moving. Support Critical Freight Operations. Make an Impact.

At TOTE Maritime Alaska, we do more than move freight-we connect Alaska's communities and businesses with the goods they depend on every day. As a trusted leader in maritime transportation, logistics, and supply chain services, we are committed to delivering exceptional service while living our core values of Safety, Operational Excellence, Customer Experience, and Teamwork.

We are seeking a highly organized, customer-focused, and adaptable Operations Coordinator to join our Anchorage team. This role is ideal for professionals with experience in administrative support, logistics coordination, customer service, transportation operations, freight management, shipment tracking, data entry, and operational reporting who thrive in a fast-paced environment.

Compensation & Union Information

• Starting Pay: $26.00 per hour
• Union Position represented by Teamsters Local 959
• Full-time opportunity with career growth potential
• Some weekends required

If you enjoy problem solving, coordinating freight movements, supporting customers, and contributing to Alaska's critical supply chain infrastructure, we'd love to hear from you.

About the Role

As a Logistics Operations Coordinator, you will provide essential support to Terminal Operations through shipment tracking, freight documentation, logistics coordination, customer communication, reporting, and transportation recordkeeping.

This position serves as a key operational resource, helping ensure freight moves accurately, efficiently, and on schedule while supporting internal stakeholders, customers, carriers, and transportation partners.

Key Responsibilities

Operations Support & Shipment Tracking

• Utilize systems such as CargoWise, Enterprise Asset Management (EAM), and Mainsail to track container shipments and freight movement.
• Monitor and record container and trailer activity entering and exiting the Anchorage terminal.
• Generate shipment reports, freight activity reports, and operational reports.
• Perform high-volume data entry and maintain accurate operational records.
• Provide administrative and clerical support for terminal operations.

Documentation & Quality Control

• Audit bills of lading, shipping documents, transportation reports, and delivery schedules for accuracy.
• Verify shipment information and identify discrepancies.
• Maintain data integrity across transportation and logistics systems.
• Assist with records management and operational compliance.
• Ensure accurate customer and shipment documentation.

Customer Service & Communication

• Respond to customer inquiries regarding deliveries, pickups, shipment status, freight availability, and service-related questions.
• Provide professional support via phone, email, and internal communication channels.
• Build strong working relationships with customers, drivers, vendors, carriers, and internal teams.
• Communicate scheduling updates and operational information effectively.
• Deliver an exceptional customer experience while supporting business objectives.

Logistics Coordination

• Coordinate container logistics and freight movement with carriers and transportation partners.
• Reference Northbound and Southbound freight quotes when assisting customers and internal teams.
• Assist with shipment scheduling and freight movement activities.
• Support resolution of documentation, scheduling, and service-related issues.

Team Collaboration

• Partner with Operations, Customer Service, and Leadership teams.
• Support continuous improvement initiatives and special projects.
• Contribute to a culture of teamwork, accountability, safety, and operational excellence.

Required Qualifications

• High School Diploma or GED
• Ability to meet federal transportation worker training requirements within 90 days of hire or as scheduling permits
• Ability to obtain and maintain membership with Teamsters Local 959 upon hire
• Strong customer service skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to multitask and manage competing priorities
• Ability to work independently with minimal supervision