Drayage Logistics Operator

Crystal Equation Corporation; Santa Ana (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Crystal Equation Corporation seeks a Logistics Coordinator (Air & Ocean Operations) to plan, execute, and improve inbound and outbound air and ocean freight across global networks, ensuring shipments move efficiently from manufacturers to warehouses and customers.

This role requires hands-on experience in international air, ocean, and OTR freight operations, with strong knowledge of regulations, KPI management, and cross-functional coordination to meet service levels.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field.
• Minimum 6 years in logistics coordination with international air/ocean freight focus.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
• Experience managing transload warehouse operations and TL dispatch.
• Strong knowledge of international freight regulations and customs procedures.
• Proficiency with SAP, TMS, WMS or equivalent ERP systems.

Responsibilities

• Plan and schedule daily operations for Air Export, Ocean Import and OTR, including weekend ops.
• Coordinate port/terminal activities: gather departures, monitor on-time performance, liaise with operators.
• Monitor movement of ocean containers, rail intermodal units and air shipments in real time.
• Validate Import of Documentation and Proof of Delivery on a daily basis; handle exceptions.
• Oversee Transload Warehouse capacity planning and KPI management (dwell time, on-time transload).
• Schedule and dispatch TL outbound orders using the TMS; optimize routing and load consolidation.
• Serve as primary contact for logistics partners, carriers, brokers, and internal teams; handle claims and escalations.
• Ensure compliance with international trade regulations and maintain audit-ready records.

Skills

Analytical thinking

Problem solving

Communication

Multitasking

Work under pressure

Education

Bachelor's degree in Logistics

Tools

SAP

TMS

WMS

ERP

Job description

The Mobile Business Unit supports the global distribution of mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air & Ocean Operations) is responsible for planning, executing, and continuously improving inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to warehouses and ultimately to customers.

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

Responsibilities

1) Planning & Scheduling

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

2) Port & Terminal Coordination

• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.

3) Movement Monitoring

• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

4) Transload Warehouse Management

• Oversee Transload Warehouse (TW) capacity planning and utilization.
• Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate).
• Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.

5) TL OB OTR Dispatch Management

• Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS).
• Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.

6) Partner & Stakeholder Communication

• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

7) Compliance & Documentation

• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.

8) Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

Requirements

1) Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

2) Experience

• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

3) Industry Knowledge

• Strong understanding of international air and ocean freight regulations, and customs procedures

4) Technical Skills

• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).