Logistics Navigator: On-Time Freight & Carrier Partnerships

HTL; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

HTL is seeking a Logistics Coordinator to join our Charlotte office, supporting daily shipment execution for FTL and LTL. You will ensure on-time deliveries, SLA adherence, and proactive customer service from pickup to delivery, reporting to the Director of Operations, Freight Services.

Ideal candidates have 1–4 years in LTL operations, strong organizational skills, and proficiency with TMS and CORSAIR. This role emphasizes data integrity, carrier relations, and continuous process improvements

Qualifications

• 1–4 years of experience in LTL operations or a major in Supply Chain Management with LTL internship experience.
• Strong organizational and communication skills.
• Proficiency in MS Office Suite and logistics technology platforms (TMS and CORSAIR).
• Ability to manage multiple priorities in a fast-paced environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Shipment Coordination: Work with sales representatives to ensure all shipper loads are covered by qualified carriers with appropriate equipment and insurance.
• Rate Quotation: Build and deliver competitive rate quotes aligned with customer needs and company objectives.
• TMS Management: Enter loads, appointments, and shipment data into HTL’s Transportation Management System (TMS) according to company procedures.
• Own TMS data integrity by performing multiple daily audits to verify accuracy, proactively identify and correct data-entry or scheduling errors, and ensure shipment information remains complete and up to date.
• Documentation: Prepare, process, and review shipping documentation prior to distribution.
• Claims Handling: Complete pre-claim paperwork for loss/damage and shortage claims, resolving concerns and complaints.
• Tracking & Reporting: Track and trace shipments, proactively communicating updates and resolving issues before they elevate.
• Carrier Relationships: Proactively establish and maintain carrier partnerships to expand opportunities with HTL’s customer base.
• Customer Service: Provide excellent service by anticipating needs, answering questions, resolving issues, and addressing concerns professionally.
• Market Awareness: Maintain awareness of business and market trends, including pricing and capacity fluctuations in the market.
• Process Improvement: Collaborate with leadership to identify workflow improvements that enhance efficiency and customer satisfaction.

Skills

Strong organizational skills

Clear communication

Multitasking

MS Office proficiency

TMS/CORSAIR familiarity

Education

Bachelor’s Degree preferred

Tools

TMS

CORSAIR

Job description

HTL is seeking a Logistics Coordinator to join our Charlotte office, supporting daily shipment execution for FTL and LTL. You will ensure on-time deliveries, SLA adherence, and proactive customer service from pickup to delivery, reporting to the Director of Operations, Freight Services.

Ideal candidates have 1–4 years in LTL operations, strong organizational skills, and proficiency with TMS and CORSAIR. This role emphasizes data integrity, carrier relations, and continuous process improvements