Logistics Management Specialist.

Defense Logistics Agency; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Defense Logistics Agency in Tampa, FL seeks a Logistics Management Specialist to support U.S. Military and civil agencies, serving as the on-site primary contact for customer concerns and coordinating across DLA teams to fulfill logistics requirements.

The role involves collaboration with account managers, planners, and distribution staff to ensure seamless service delivery. The position emphasizes fostering unified customer support, monitoring performance against SLAs, and facilitating demand

Qualifications

• One year of specialized experience in supply logistics.
• Experience with forecasting and negotiations for segment agreements.
• Experience with military segment operations and readiness.

Responsibilities

• Serve as Logistics Management Specialist representing DLA HQ and CENTOM/SOCOM with logistical support and technical expertise.
• Coordinate with Customer Accounts Managers, Demand Planners and other DLA personnel to support customers.
• Act as the on-site single point of contact for customer concerns, interfacing with supply chain owners and providers to resolve issues.
• Manage DLA visits/outreach to present a unified agency face and position Integrated Customer Teams to serve customer logistics needs.
• Work with Account Managers to establish Service Level Agreements and Secondary SLAs for designated customer elements.
• Monitor metrics with customer-facing leads to ensure progress aligns with SLAs.
• Collaborate with Demand Planners to support collaborative demand forecasting and integrate forecasts into agreements.

Skills

Supply logistics

Planning & scheduling

Hazmat handling

Transportation

Logistics data

Job description

• Serves as a Customer Support Representative representing DLA HQ and DLA CENTOM/SOCOM by providing logistical assistance and technical expertise to U.S. Military activities and U.S. civil agencies receiving logistical support and services from DLA.


• Is DLA’s corporate face, working closely with Customer Account Managers, Customer Account Specialists, Demand Planners, Weapons Systems Support Managers, distribution staff, and other DLA personnel to fully support assigned customers.


• Acts as the single point of contact on site for customer concerns and issues, interfacing with appropriate supply chain owners and logistics service providers across DLA to resolve.


• Manages DLA visits/outreach with customers to present a single Agency face, integrating and facilitating DLA contact with customers, ensuring multiple Integrated Customer Teams are positioned to serve the full range of customer logistics needs.


• Works with Customer Account Managers to establish Service Level Agreements/Secondary Service-Level Agreements applicable to designated customer elements in particular customer segments.


• Monitors metrics and works with customer facing leads of DLA Central Integrated Customer Teams to continually ensure progress is on track for and consistent with the customer’s portion of the Service and Secondary Service-Level Agreements.


• Works with customers and Demand Planners to assist in collaborative demand forecasting, integrating forecasts through Customer Account managers into agreements.

Duties

• Serves as a Customer Support Representative representing DLA HQ and DLA CENTOM/SOCOM by providing logistical assistance and technical expertise to U.S. Military activities and U.S. civil agencies receiving logistical support and services from DLA.


• Is DLA’s corporate face, working closely with Customer Account Managers, Customer Account Specialists, Demand Planners, Weapons Systems Support Managers, distribution staff, and other DLA personnel to fully support assigned customers.


• Acts as the single point of contact on site for customer concerns and issues, interfacing with appropriate supply chain owners and logistics service providers across DLA to resolve.


• Manages DLA visits/outreach with customers to present a single Agency face, integrating and facilitating DLA contact with customers, ensuring multiple Integrated Customer Teams are positioned to serve the full range of customer logistics needs.


• Works with Customer Account Managers to establish Service Level Agreements/Secondary Service-Level Agreements applicable to designated customer elements in particular customer segments.


• Monitors metrics and works with customer facing leads of DLA Central Integrated Customer Teams to continually ensure progress is on track for and consistent with the customer’s portion of the Service and Secondary Service-Level Agreements.


• Works with customers and Demand Planners to assist in collaborative demand forecasting, integrating forecasts through Customer Account managers into agreements.

Requirements

Conditions of employment

• Must be a U.S. citizen


• Tour of Duty: Set Schedule


• Security Requirements: Special Sensitive/SCI


• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.


• Fair Labor Standards Act (FLSA): Exempt


• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.


• Recruitment Incentives: Not Authorized


• Bargaining Unit Status: No


• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.


• Pre-Employment Physical: Required


• Expeditionary Civilian: Emergency Essential


• This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.


• You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility.


• This position and any future selections from this announcement may be used to fill various shifts located within DLA Central in MacDill AFB, FL.

Qualifications

To qualify for a Logistics Management Specialist, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Working with full range of supply logistics support, including but not limited to: planning and scheduling, disposal and reutilization, hazmat handling, transportation, storage and stockage, logistics information, order fulfilment, cataloging and logistics data.


• Forecasting and exercising planning methods to assist customers with long-range planning and forecasting during negotiations for segment agreements.


• Working with military segment commanders and leadership on supply and logistics operations matters to maintain operational readiness and sustainability.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Demands

Assignments regularly involve long periods of standing, bending, and stooping to observe and study work operations in an industrial, storage, or comparable work area. Frequent travel, including travel for extended periods, may be required.

Work Environment:

Assignments regularly require visits to manufacturing, storage, or other industrial areas, and involve moderate risks or discomforts. Protective clothing and gear and observance of safety precautions are required.

This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as Emergency Essential (EE).

In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to