Logistics Management Specialist

DLA Careers; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

DLA Careers in Tampa, FL seeks a Customer Support Representative to provide logistical help and technical expertise for U.S. military activities and civil agencies.

You will work closely with Customer Account Managers and other DLA staff to support assigned customers, acting as the on-site point of contact for issues and coordinating with logistics providers and demand planners to ensure service levels are met.

Qualifications

• One year of specialized experience in supply logistics support.
• Experience with forecasting, negotiations, and customer liaison.
• Ability to work with military segment commanders on logistics operations.

Responsibilities

• Serve as Customer Support Representative for DLA HQ and CENTOM/SOCOM.
• Collaborate with Account Managers and staff to support customers.
• Act as single point of contact on site for customer concerns.
• Manage visits/outreach to present a unified agency face.
• Help establish SLAs and monitor performance against agreements.
• Assist in collaborative demand forecasting.

Skills

Logistics coordination

Customer support

Communication

Job description

Summary

See below for important information regarding this job.

Duties

• Serves as a Customer Support Representative representing DLA HQ and DLA CENTOM/SOCOM by providing logistical assistance and technical expertise to U.S. Military activities and U.S. civil agencies receiving logistical support and services from DLA.
• Is DLA’s corporate face, working closely with Customer Account Managers, Customer Account Specialists, Demand Planners, Weapons Systems Support Managers, distribution staff, and other DLA personnel to fully support assigned customers.
• Acts as the single point of contact on site for customer concerns and issues, interfacing with appropriate supply chain owners and logistics service providers across DLA to resolve.
• Manages DLA visits/outreach with customers to present a single Agency face, integrating and facilitating DLA contact with customers, ensuring multiple Integrated Customer Teams are positioned to serve the full range of customer logistics needs.
• Works with Customer Account Managers to establish Service Level Agreements/Secondary Service-Level Agreements applicable to designated customer elements in particular customer segments.
• Monitors metrics and works with customer facing leads of DLA Central Integrated Customer Teams to continually ensure progress is on track for and consistent with the customer’s portion of the Service and Secondary Service-Level Agreements.
• Works with customers and Demand Planners to assist in collaborative demand forecasting, integrating forecasts through Customer Account managers into agreements.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Special Sensitive/SCI
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Pre-Employment Physical: Required
• Expeditionary Civilian: Emergency Essential
• This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.
• You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility.
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Central in MacDill AFB, FL.

Qualifications

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
• Working with full range of supply logistics support, including but not limited to: planning and scheduling, disposal and reutilization, hazmat handling, transportation, storage and stockage, logistics information, order fulfilment, cataloging and logistics data.
• Forecasting and exercising planning methods to assist customers with long-range planning and forecasting during negotiations for segment agreements.
• Working with military segment commanders and leadership on supply and logistics operations matters to maintain operational readiness and sustainability.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Demands

Assignments regularly involve long periods of standing, bending, and stooping to observe and study work operations in an industrial, storage, or comparable work area. Frequent travel, including travel for extended periods, may be required.

Work Environment

Assignments regularly require visits to manufacturing, storage, or other industrial areas, and involve moderate risks or discomforts. Protective clothing and gear and observance of safety precautions are required.

This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to an EC position. This requirement must be met prior to placement in an EC position. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

For Important General Applicant Information and Definitions go to

http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug‑free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre‑employment, reasonable suspicion, post‑accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six‑month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana.

DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

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Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.