Inventory Management Specialist (Customer Support Spec).

Defense Logistics Agency; Kinston (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Defense Logistics Agency in the United States is seeking an Inventory Management Specialist to ensure timely processing of customer orders and access to product, account and order information. You will monitor backorders, release sales orders, and expedite actions within supply chains in coordination with field representatives and internal teams.

The role requires analyzing supply operations data, providing guidance on applying supply policies, and leading discussions to improve customer support

Qualifications

• Specialized experience required in analyzing and improving supply operations.
• Extensive customer support experience to independently analyze and resolve difficult issues.
• Experience with supply policy, procedures, and guidance implementation.

Responsibilities

• Serve as the primary contact for industrial customers on DLA and non-DLA items and ensure timely order processing.
• Resolve backorder issues and coordinate with stakeholders to expedite shipments.
• Release sales orders and monitor flow through automated systems.
• Apply DLA expedite policy to speed actions within supply chains.
• Track stock transfer orders and replenishment actions to resolve backorders.
• Identify alternative supply sources and advise on changes to orders as needed.
• Collect and summarize performance data for agency program goals and customer needs.
• Lead forums and meetings to improve business/customer support operations.

Skills

Customer support

Supply operations

Problem resolution

Data analysis

Job description

• Provides a single face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and ensure the timely processing of customer orders and customer access to product, account and order information.
• Monitors backorder status reports and personally resolve, or help resolve, problem actions not meeting customer requirements
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains.
• Coordinates the research and tracking of Stock Transfer Orders (STOs)/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having impacting unfilled orders using established policies/guidance.
• Coordinates with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed
• Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers.
• Leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations

Duties

• Provides a single face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and ensure the timely processing of customer orders and customer access to product, account and order information.
• Monitors backorder status reports and personally resolve, or help resolve, problem actions not meeting customer requirements
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains.
• Coordinates the research and tracking of Stock Transfer Orders (STOs)/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having impacting unfilled orders using established policies/guidance.
• Coordinates with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed
• Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers.
• Leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations

Requirements

Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: 1st Shift, Set Schedule 0630-1500
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for an Inventory Management Specialist your resume and supporting documentation must support:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable Specialized Experience Includes

• Experience analyzing and evaluating the effectiveness and efficiency of supply operations and programs.
• Experience with extensive customer support to independently analyze and resolve difficult issues and problems.
• Experience in dealing with variables such as availability of materials, relationships with other programs, and cost/benefit considerations.
• Experience with developing guidance for applying supply policy, procedures, techniques, equipment, and methods to a variety of work situations involving various degrees or levels of supply controls and respond to problems or questions involving implementation of supply guidelines at lower levels.
• Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: 3 years of progressively higher-level education leading to a Ph.D or equivalent doctorate degree.
• Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. 1194).

For Important General Applicant Information And Definitions Go To

Reemployed Annuitants:

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Position requires DoD Acquisition Life Cycle Logistics (L), Foundational certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years.

Information For Veterans Is Available At

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal

Additional guidance on writing a federal resume can be found at:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.