Logistics Location Manager

TopHat Logistical Solutions; South Bend (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) matching

Paid time off

Disability leave

Job summary

TopHAT Logistical Solutions, a division of Atlas Logistics, seeks a Location Manager to oversee in-home delivery contractor teams, optimize routes, monitor performance, and ensure safety and customer satisfaction. The role emphasizes P&L accountability and collaboration across teams.

The position requires related field education and 2-4 years of experience, with bonuses for NetSuite and regulatory familiarity. Strong communication and leadership are essential.

Qualifications

• Associate degree in related field; Bachelor's degree a plus.
• 2-4 years' relevant experience required.
• Strong problem-solving and communication skills.
• Experience in Logistics/In-Home Delivery preferred.
• NetSuite/P&L/DOT experience preferred.
• Ability to build relationships with staff, clients and partners.

Responsibilities

• Route daily routes within Dispatch Track for each delivery team.
• Dispatch 5+ in-home delivery teams through multiple stops.
• Complete weekly billing and claims forms via NetSuite.
• Manage P&L budgeting responsibilities.
• Collect and review daily/weekly operational data and reports.
• Recruit and maintain a roster of independent carrier teams.
• Lead daily stand-up chats with teams before load out.
• Supervise load out to ensure product quality assurance.
• Perform ride-alongs to verify customer satisfaction.
• Ensure daily truck inspections and safety compliance.
• Build relationships with customers, clients, and staff for improvements.
• Other duties may be assigned.

Skills

Logistics experience

In-home delivery experience

Problem-solving

Oral & written communication

Team leadership

Regulatory compliance (DOT)

Education

Associate degree in related field

Bachelor's degree (preferred)

Tools

Dispatch Track

NetSuite

Job description

Overview

TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.

The Location Manager is responsible for managing daily responsibilities of In-Home Delivery Contract Carrier teams in support of the TopHAT corporate office to promote the achievement of set long-term goals for TopHAT Logistical Solutions, LLC.

Key Responsibilities:

• Routing daily routes within Dispatch Track for each delivery team.
• Dispatching 5+ in home delivery teams through multiple stops
• Completing weekly billing + claims forms and submitting through NetSuite.
• P+L Budgeting responsibility.
• Daily and weekly collection of operational data and performance report assessments.
• Recruit and maintain a roster of high performing independent contract carrier delivery teams.
• Daily stand-up chats with teams before load out.
• Daily supervision of load out to ensure product quality assurance is being conducted.
• Local ride behind routes to ensure satisfaction of customers by carrier teams.
• Ensuring daily truck inspections + safety measures are met.
• Build relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
• Other duties may be assigned.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee, Spousal, and Child Life Insurance

Financial Wellbeing:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA

Flexibility and Time Off:

• Paid time off including vacation, holidays, and disability leave.

Employment Type & Hours:

• Full-time position that will consist of 40 hours per week.
• Hours are 6:00am to 2:00pm, Tuesday - Saturday
• Possible overtime during peak season

TopHAT is an EO employer - Veterans/Disabled and other protected categories.

Qualifications

What You'll Need:

• Associate Degree in related field. Bachelor's Degree a plus.
• 2-4 years' job-related experience and/or a combination of both education and experience are required.
• Effective problem-solving, oral, and written communication skills.
• Experience in Logistics/In-Home Delivery preferred.
• NetSuite/P&L/DOT regulations experience preferred.
• Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.