Logistics & Inventory Support Specialist

TRIGO Group; Summerville (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

TRIGO Global Quality Solutions in Summerville, SC is seeking a detail-oriented Customer Support Specialist to act as a liaison between customers, suppliers and internal ops, supporting inventory management, logistics coordination, reporting and customer service.

This first-shift, non-exempt role requires strong communication, multi-tasking, and proficiency with WMS and Microsoft Office; you will build lasting relationships, prepare reports and advance shipping notices while ensuring accuracy and

Qualifications

• Must be able to speak and read in English language
• Good communications skills
• Must be able to multi-task
• Ability to work in a fast-paced environment
• Ability to handle sensitive and confidential material
• Must have reliable transportation
• Proficiency with Warehouse Management Systems (WMS), inventory control software, and customer databases.
• Advanced Microsoft Office skills, particularly Excel for reporting, data analysis, and customer-specific reporting.
• Knowledge of shipping, receiving, logistics, ASN (Advance Ship Notice), EDI transactions, and supply chain processes.
• Global team spirit; team player with caring for people and open-minded attitude

Responsibilities

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics , inspection, and other services.
• Maintain the customer's account while preserving customer confidentially.
• Handle general inquiries, address complaints , provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports .
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory .
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators .
• Other duties and/or responsibilities as assigned
• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in a group setting.

Skills

Customer service

Logistics coordination

Inventory management

MS Office Excel

WMS

Communication skills

Education

High school diploma

Tools

WMS

EDI systems

Inventory software

Job description

TRIGO Global Quality Solutions in Summerville, SC is seeking a detail-oriented Customer Support Specialist to act as a liaison between customers, suppliers and internal ops, supporting inventory management, logistics coordination, reporting and customer service.

This first-shift, non-exempt role requires strong communication, multi-tasking, and proficiency with WMS and Microsoft Office; you will build lasting relationships, prepare reports and advance shipping notices while ensuring accuracy and