Customer Support & Logistics Coordinator

The TRIGO Group; Summerville (SC); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

TRIGO Global Quality Solutions in Summerville, SC is seeking a detail-oriented Customer Support Specialist to act as a liaison between customers, suppliers, and internal teams, supporting inventory management, logistics coordination, reporting, and service excellence.

The role is first shift, non-exempt with an hourly pay range of $19.00-$21.00 per hour. You will build relationships, handle inquiries, process ASN/invoices, and maintain accurate inventory records in the WMS.

Qualifications

• Must be able to speak and read English.
• Good communications skills.
• Must be able to multi-task.
• Ability to work in a fast-paced environment.
• Ability to handle sensitive and confidential material.
• Must have reliable transportation.
• Proficiency with Warehouse Management Systems (WMS), inventory control software, and customer databases.
• Advanced Microsoft Office skills, particularly Excel for reporting and data analysis.
• Knowledge of shipping, receiving, logistics, ASN, EDI transactions, and supply chain processes.

Responsibilities

• Build, manage, and foster relationships with customers and suppliers.
• Maintain customer accounts and confidentiality.
• Handle inquiries, address complaints, and resolve issues.
• Provide support by tracking, receiving, inventorying, and shipping inventory in WMS.
• Maintain supplier and customer inventory records.
• Coordinate disposition of non-shippable material.
• Create customer documents for projects and requirements.
• Build and send customer-specific reports and ASN/invoices.

Skills

English language

Strong interpersonal skills

Multi-tasking

Under pressure handling

Organizational skills

Attention to confidentiality

Teamwork/ collaboration

WMS familiarity

Education

High school diploma or GED

Tools

WMS

Microsoft Office (Excel)

Job description

TRIGO Global Quality Solutions in Summerville, SC is seeking a detail-oriented Customer Support Specialist to act as a liaison between customers, suppliers, and internal teams, supporting inventory management, logistics coordination, reporting, and service excellence.

The role is first shift, non-exempt with an hourly pay range of $19.00-$21.00 per hour. You will build relationships, handle inquiries, process ASN/invoices, and maintain accurate inventory records in the WMS.