Customer Support Specialist

TRIGO; Summerville (SC); On-site; USD 27,552 - 28,929; Full time

Job summary

A global quality management firm in Summerville, SC, is seeking a Customer Service Support Specialist. This role involves acting as a liaison between suppliers and end customers, managing relationships, and ensuring product quality. The ideal candidate should possess customer service experience, proficiency in inventory control systems, and strong communication skills. This is a first shift position offering competitive hourly pay. Join a team committed to high performance and excellent customer service.

Qualifications

• Customer service experience is required.
• Supply chain experience preferred.
• Must be able to speak and read in English.

Responsibilities

• Act as liaison between suppliers and customers.
• Build and manage relationships with customers.
• Handle inquiries and resolve issues.
• Maintain customer inventory records accurately.

Skills

Communication skills

Detail-oriented

Ability to multi-task

Analytical skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Computerized inventory control systems

Job description

Job Overview

TRIGO Global Quality Solutions has an immediate opening for a Customer Service Support Specialist in Summerville, SC. This is a first shift position and the pay is $20–21 per hour.

Overall Purpose

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. They help build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service while maintaining the highest performance standards.

Reporting

May report to Site Supervisor/Site Leads

Responsibilities

• Act as an impartial third party between the production source and the customer facility to ensure the product meets set criteria.
• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentiality.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition of non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.

Organization & Management

• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in group settings.
• Work well under stress and deadlines; understand how to prioritize and multitask.
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance
• Managerial or Supervisory experience preferred.

Technical

• Proficiency using computerized inventory control systems and Microsoft Office Suite
• General understanding of warehousing methods and shipping procedures.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.

Knowledge, Skills & Abilities

• Must be able to speak and read in English language
• Good communications skills
• Must be able to multi-task
• Ability to work in a fast-paced environment
• Ability to handle sensitive and confidential material
• Must have reliable transportation

Values & Attitudes

• Global team spirit
• Team player
• Caring for people
• Open-minded
• Excellence – Reactive, resilient to pressure, rigorous
• Customer focus – Client oriented, reliable & trustworthy, flexible
• Initiative – Autonomous, innovative, daring

Work Experience & Education

Overall Recommendations:

• Detail-oriented – Ability to pay attention to the details of a project or task.
• Self-motivated – Ability to be internally inspired to perform a task to the best of one's ability using one's own drive or initiative.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.
• Educational background: High school diploma or GED required.
• Supply chain experience preferred.
• Customer service experience is required.

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

Equal Opportunity Employer

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

Contact

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.