Customer Logistics Support Specialist

The TRIGO Group; Summerville (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

TRIGO Global Quality Solutions in Summerville, SC seeks a Customer Support Specialist to act as liaison between customers, suppliers, and internal operations, supporting inventory management, logistics, reporting, and service excellence.

This is a first-shift, non-exempt role paid $19.00 to $21.00 per hour, with duties including handling inquiries, resolving issues, maintaining records in the WMS, creating reports, and ensuring accuracy and timely communications.

Qualifications

• 2+ years in customer service, logistics coordination, or inventory management.
• Experience liaising between customers, suppliers, and internal teams.
• Familiarity with inventory systems, shipping documentation, and reporting.
• Strong written and verbal communication; able to multitask.

Responsibilities

• Build and foster relationships with customers by providing warehousing, logistics, inspection, and related support.
• Maintain the customer's account while preserving confidentiality.
• Handle inquiries, address complaints, and resolve issues promptly.
• Track, receive, inventory, and ship customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Coordinate disposition of non-shippable material and create project-specific documents.
• Build and send customer-specific reports and notices (ASN/invoices).
• Conduct cycle counts and annual physical inventory; monitor supplier performance.

Skills

Customer service

Communication

Multitasking

Time management

Detail oriented

Education

High school diploma or GED

Tools

WMS

Inventory software

Microsoft Excel

Job description

TRIGO Global Quality Solutions in Summerville, SC seeks a Customer Support Specialist to act as liaison between customers, suppliers, and internal operations, supporting inventory management, logistics, reporting, and service excellence.

This is a first-shift, non-exempt role paid $19.00 to $21.00 per hour, with duties including handling inquiries, resolving issues, maintaining records in the WMS, creating reports, and ensuring accuracy and timely communications.