Logistics Guide: Fast-Paced Healthcare Shipping

Mercury Business Services; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Mercury is hiring a Logistics Guide in San Francisco with a hybrid work model. You will monitor shipments, resolve real-time issues, and guide clients through shipping solutions for healthcare logistics.

Ideal candidates have 1–3 years in logistics or operations, strong communication, and a proactive, ownership-driven mindset. Hours are 12pm–8:30pm PST, Tue–Sat, in a fast-paced startup environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1–3 years of experience in logistics, customer support, or operations.
• Excellent written and verbal communication skills.
• Ability to multitask and stay calm under tight deadlines.
• Proactive problem-solver with a high sense of urgency and accountability.
• Strong organizational skills and attention to detail.
• Comfortable learning new tools and systems in a startup environment.
• Positive, team-oriented, and driven to continuously improve.

Responsibilities

• Own the client experience: be the first contact for clients by email, phone, and portal to ensure shipments move smoothly from pickup to delivery.
• Deliver fast, accurate solutions: recommend the right service level based on urgency, temperature, and risk; coordinate with carriers and internal partners to keep shipments on track.
• Monitor shipments in real time: track movements, anticipate delays, and communicate updates.
• Master the details: review domestic and international documents for accuracy, compliance, and customs readiness.
• Use smart tools: work in Transportation Management System and Mercury CRM to keep data clean, organized, and actionable.
• Collaborate & improve: partner with teammates, carriers, and leadership to identify better processes and reduce friction for clients.

Skills

Communication skills

Problem solving

Multitasking

Organization

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Transportation Management System

Mercury CRM

Job description

Mercury is hiring a Logistics Guide in San Francisco with a hybrid work model. You will monitor shipments, resolve real-time issues, and guide clients through shipping solutions for healthcare logistics.

Ideal candidates have 1–3 years in logistics or operations, strong communication, and a proactive, ownership-driven mindset. Hours are 12pm–8:30pm PST, Tue–Sat, in a fast-paced startup environment.