Healthcare Logistics Guide — Hybrid, High-Impact

Mercury Business Services Inc.; Columbus (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Mercury Business Services Inc. in Columbus, OH is seeking a Logistics Guide to join a hybrid team and own the client experience. You’ll monitor shipments, resolve issues in real time, and advise on the best shipping solutions for each situation to ensure on-time delivery.

Hours typically run 3pm–11:30pm with one weekend day, and you’ll work closely with carriers, internal partners, and a Squad Leader to drive fast, accurate, compliant logistics for healthcare and life sciences shipments.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of experience in logistics, customer support, or operations (healthcare or life sciences a plus).
• Excellent written and verbal communication skills.
• Ability to multitask and stay calm under tight deadlines.
• Proactive problem-solver with a high sense of urgency and accountability.
• Strong organizational skills and attention to detail.
• Comfortable learning new tools and systems in a startup environment.
• Positive, team-oriented, and driven to continuously improve.

Responsibilities

• Own the client experience: be the first contact for clients by email, phone, and portal to ensure shipments move smoothly.
• Deliver fast, accurate solutions: recommend service level based on urgency, temperature, and risk; coordinate with carriers to stay on track.
• Monitor shipments in real time: track movement, anticipate delays, and communicate updates proactively.
• Master the details: review domestic and international documents for accuracy and customs readiness.
• Use smart tools: work in the Transportation Management System and Mercury CRM to keep data clean and actionable.
• Collaborate & improve: partner with teammates, carriers, and leadership to identify better processes and reduce friction for clients.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Bachelor's degree or equivalent

Tools

Transportation Management System

Mercury CRM

Job description

Mercury Business Services Inc. in Columbus, OH is seeking a Logistics Guide to join a hybrid team and own the client experience. You’ll monitor shipments, resolve issues in real time, and advise on the best shipping solutions for each situation to ensure on-time delivery.

Hours typically run 3pm–11:30pm with one weekend day, and you’ll work closely with carriers, internal partners, and a Squad Leader to drive fast, accurate, compliant logistics for healthcare and life sciences shipments.