Logistics General Manager: Lead Ops & Customer Excellence

Sir Lancellot Courier and Delivery Service; False Pass (AK); On-site; USD 88,000 - 100,000; Full time

Job summary

Sir Lancellot Courier and Delivery Service seeks a General Manager to oversee daily operations, financial performance, and customer service across multiple service areas in Philadelphia. You will drive improvements, performance accountability, and cross-functional execution to deliver consistent service excellence.

The role requires proactive issue identification, strong communication, and leadership to motivate remote and on-site teams while maintaining stringent operational standards and

Qualifications

• 3+ years of experience in a similar role.
• Bachelor's Degree preferred.
• Six Sigma Green Belt certification preferred.
• Experience with TMS systems.
• Proficiency with Microsoft Suite, technology, and AI usage.
• Strong organizational and communication skills.
• Strong ability to multitask and coordinate across groups.

Responsibilities

• Oversee daily operations, P&L, KPIs, gross margin, billing, commissions, and account performance.
• Lead employee performance reviews, coaching, and accountability initiatives.
• Support new customer startups, bids, and quotes.
• Ensure all customers receive consistent service and attention.
• Oversee dispatch, warehouse operations, freight accounts, and remote teams.
• Monitor employee schedules, attendance, and overtime.
• Ensure audits, reports, and operational tasks are completed on time.
• Support extended service areas and special programs.

Skills

Leadership

Accountability

Financial Acumen

Problem Solving

Customer Focus

Communication

Process Improvement

Strategic Thinking

Education

Bachelor's Degree

Six Sigma Green Belt

Tools

TMS systems

Microsoft Office

AI usage

Job description

Sir Lancellot Courier and Delivery Service seeks a General Manager to oversee daily operations, financial performance, and customer service across multiple service areas in Philadelphia. You will drive improvements, performance accountability, and cross-functional execution to deliver consistent service excellence.

The role requires proactive issue identification, strong communication, and leadership to motivate remote and on-site teams while maintaining stringent operational standards and