Logistics Distribution & Customer Service Specialist

Expeditors International; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Employee stock purchase plan

Training and development program

Growth opportunities

Referral bonus

Job summary

Expeditors International in Austin seeks a customer service and operations support professional to ensure efficient daily operation of distribution accounts. You will process orders, generate paperwork, and maintain accurate inventory and billing records.

The role requires solid organization, attention to detail, and strong communication with customers, vendors, and warehouse teams. Some hazardous materials knowledge is preferred.

Qualifications

• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Hazardous Materials certification (preferred)
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement.
• Escalation of problems to Management when necessary.

Job description

Expeditors International in Austin seeks a customer service and operations support professional to ensure efficient daily operation of distribution accounts. You will process orders, generate paperwork, and maintain accurate inventory and billing records.

The role requires solid organization, attention to detail, and strong communication with customers, vendors, and warehouse teams. Some hazardous materials knowledge is preferred.