Logistics Dispatcher

RoadEx; Oakland (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Logistics Dispatcher to join their dynamic team. This role involves coordinating intermodal truck dispatches, ensuring timely deliveries, and maintaining communication with drivers and customers. You will play a crucial part in liaising with the Port of Oakland, managing shipment statuses, and providing exceptional customer service. With a focus on operational excellence and teamwork, this position offers the chance to thrive in a fast-paced environment. If you have a passion for logistics and a commitment to customer satisfaction, this opportunity is perfect for you.

Benefits

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 4+ years of logistics experience, particularly in Drayage or LTL.
• Strong communication and time management skills.

Responsibilities

• Dispatch trucks for timely deliveries and maintain communication with drivers.
• Monitor container statuses and track shipments effectively.

Skills

Effective communication skills

Time management

Problem-solving

Customer service

Education

Logistics experience

Drayage and/or LTL experience

Tools

Microsoft Office

Google Suite

PortPro

CMS

Job description

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Job Description

We're looking for a proactive and experienced individual to join our fast-paced team as a Logistics Dispatcher. If you excel in team settings, can multi-task with ease, and solve problems autonomously, we want to hear from you!

Key Responsibilities:

• Dispatch intermodal trucks for both local and over-the-road assignments, ensuring timely deliveries.
• Maintain regular communication with drivers, providing guidance and support to ensure smooth operations.
• Liaise seamlessly with the Port of Oakland Terminals, facilitating the flow of information and resolving any issues that arise.
• Monitor import/export container statuses using various channels, including port websites and call centers.
• Track shipments, provide timely updates, and enter shipment details into our proprietary systems.
• Offer prompt and effective responses to customer inquiries, maintaining a high level of customer satisfaction.
• Update shipment statuses and coordinate appointments through port and terminal systems.
• Manage general office duties, such as email correspondence and phone calls, and assist with administrative tasks as needed.
• Be available for after-hours and weekend duties when required to ensure continuous operation.

Desired Qualifications:

• Previous experience within a logistics industry.
• 4+ Years of Drayage and/or LTL experience.
• Effective communication skills, both written and verbal, with the ability to lead a team.
• Strong time management and task prioritization skills.
• Proficiency in Microsoft Office and Google Suite.
• Familiarity with DOT and OSHA regulations is a significant advantage.
• Experience with PortPro and/or CMS is beneficial.
• A consistently positive, empathetic, and professional approach to customer interactions.

Job Details:

Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Experience:

• Trucking Dispatching: 2 years (Required)
• Trucking Logistics: 2 years (Required)

Location: In person in Oakland, CA 94607

Company Description

RoadEx, a California corporation established in 2001, is dedicated to providing reliable and dependable transportation services, prioritizing customer satisfaction and operational excellence.